Dorottya Peller
@dorottyapeller
AML Coordinator with strong organizational and communication skills.
What I'm looking for
As an AML Coordinator at Deloitte, I leverage my expertise in client due diligence and compliance to ensure alignment with AML laws. My role involves managing a portfolio of over 20 accounts, where I collaborate closely with compliance teams and account managers to streamline documentation and data entry processes. My exceptional organizational and time-management abilities have been pivotal in maintaining high standards of client administration.
Previously, I served as a Supervisor at John's Island Club in Florida, where I led the onboarding process for new hires and effectively managed guest relations. My experience in customer support roles at Wise and Agoda has honed my communication skills, allowing me to address inquiries and resolve issues with a patient and empathetic approach. I consistently exceeded performance indicators and contributed to enhancing customer management processes.
Experience
Work history, roles, and key accomplishments
AML Coordinator
Deloitte
Mar 2024 - Present (1 year 3 months)
Conduct client due diligence and collaborate with compliance teams to align policies with AML laws. Manage documentation, client administration and data entry processes while overseeing a portfolio of 20+ accounts.
Supervisor
John's Island Club
Oct 2022 - May 2024 (1 year 7 months)
Led the onboarding process for new hires and managed employee schedules. Utilized excellent communication skills to resolve guest complaints professionally.
Server
John's Island Club
Oct 2019 - Oct 2022 (2 years 11 months)
Delivered exceptional service during high-volume periods while maintaining attention to detail.
Customer Support Specialist
Agoda
May 2017 - Dec 2019 (2 years 7 months)
Consistently exceeded KPIs in a fast-paced environment, amended reservations, and escalated complex customer issues to improve management processes.
Customer Support Specialist
Wise
Apr 2019 - Oct 2019 (6 months)
Addressed customer inquiries related to AML, fraud, verification, and chargebacks, ensuring compliance with company standards while managing sensitive information.
Education
Degrees, certifications, and relevant coursework
University of Pannonia
Bachelor of Economics, Economics
2015 -
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
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