Dorottya PellerDP
Open to opportunities

Dorottya Peller

@dorottyapeller

AML Coordinator with strong organizational and communication skills.

Hungary

What I'm looking for

I am seeking a role that offers opportunities for professional growth and a collaborative work environment.

As an AML Coordinator at Deloitte, I leverage my expertise in client due diligence and compliance to ensure alignment with AML laws. My role involves managing a portfolio of over 20 accounts, where I collaborate closely with compliance teams and account managers to streamline documentation and data entry processes. My exceptional organizational and time-management abilities have been pivotal in maintaining high standards of client administration.

Previously, I served as a Supervisor at John's Island Club in Florida, where I led the onboarding process for new hires and effectively managed guest relations. My experience in customer support roles at Wise and Agoda has honed my communication skills, allowing me to address inquiries and resolve issues with a patient and empathetic approach. I consistently exceeded performance indicators and contributed to enhancing customer management processes.

Experience

Work history, roles, and key accomplishments

DE
Current

AML Coordinator

Deloitte

Mar 2024 - Present (1 year 3 months)

Conduct client due diligence and collaborate with compliance teams to align policies with AML laws. Manage documentation, client administration and data entry processes while overseeing a portfolio of 20+ accounts.

JC

Supervisor

John's Island Club

Oct 2022 - May 2024 (1 year 7 months)

Led the onboarding process for new hires and managed employee schedules. Utilized excellent communication skills to resolve guest complaints professionally.

JC

Server

John's Island Club

Oct 2019 - Oct 2022 (2 years 11 months)

Delivered exceptional service during high-volume periods while maintaining attention to detail.

AG

Customer Support Specialist

Agoda

May 2017 - Dec 2019 (2 years 7 months)

Consistently exceeded KPIs in a fast-paced environment, amended reservations, and escalated complex customer issues to improve management processes.

WI

Customer Support Specialist

Wise

Apr 2019 - Oct 2019 (6 months)

Addressed customer inquiries related to AML, fraud, verification, and chargebacks, ensuring compliance with company standards while managing sensitive information.

Education

Degrees, certifications, and relevant coursework

University of Pannonia logoUP

University of Pannonia

Bachelor of Economics, Economics

2015 -

Tech stack

Software and tools used professionally

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Dorottya Peller - AML Coordinator - Deloitte | Himalayas