Dávid Csóka

As an AML Reporting Specialist, I analyze customer accounts and payment activities to summarize investigation findings. I prepare and submit suspicious activity reports to financial intelligence units and maintain professional relationships across the organization.

In my role as a Data Support Analyst, I conducted analyses based on requirements, created documentation of best practices, and utilized problem-solving skills to address challenges effectively.

As an IT Helpdesk Assistant, I coordinated relationships with support staff and provided diagnosis and resolution for hardware, software, and network issues via phone, documenting work requests and resolutions.

In this position, I screened and categorized user queries, tested and analyzed results, and documented findings to develop best practices for IT support.

As a Technical Team Advisor, I resolved billing disputes related to gas and electricity meter readings and ensured accuracy while liaising with other energy providers as a Level 3 assistant.