Open to opportunities

Gergely Domjan

@gergelydomjan

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Accomplished compliance professional with extensive experience in risk management.

Hungary

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What I'm looking for

I am looking for a role that offers growth opportunities in compliance and risk management, where I can contribute to a positive team culture and tackle challenging projects.

I am an accomplished and result-oriented compliance professional with a diverse skill set and extensive experience in delivering top-quality service across various organizations. My commitment to personal and professional development drives me to maintain excellent operational standards while fostering positive relationships with coworkers and management.

Currently, I serve as a PEP Screening Specialist at Wise, where I conduct screenings to identify Politically Exposed Persons (PEPs) and assess associated risks. My role involves performing Enhanced Due Diligence on high-risk PEPs and collaborating with various departments to ensure a coordinated approach to managing PEP-related risks. I have also taken on the role of Interim Team Lead, where I manage daily operations and support team members in complex cases.

With a background in customer support and restaurant management, I bring strong problem-solving and communication skills to my work. I am eager to embrace new opportunities and challenges that allow me to leverage my expertise in compliance and risk management.

Experience

Work history, roles, and key accomplishments

Current

PEP Screening Specialist

Current

Wise

May 2022 - Present (3 years)

Conducted screenings to identify and assess Politically Exposed Persons (PEPs) according to regulatory guidelines, performing Enhanced Due Diligence on high-risk cases. Collaborated with various departments to ensure compliance and optimize operational processes, including an interim role as Team Lead managing daily operations and vendor coordination.

Risk Assessment Due Diligence Team Leadership Process Optimization Vendor Management Regulatory Problem Solving

Customer Support Representative

Wise

Oct 2019 - May 2022 (2 years 7 months)

Promptly responded to customer emails and telephone calls to resolve problems such as wrong orders, delivery issues, payments, warranties, exchanges and refunds. Effectively communicated between customers and product teams, identifying areas for improvement while ensuring compliance with high company standards.

Customer Service Email Communication Phone Support Product Feedback Compliance Customer Relationship Management

Property Broker

GDN Ingatlanhalozat

Mar 2017 - Dec 2020 (3 years 9 months)

Facilitated property transactions for clients, assisting with both buying and selling processes. Conducted market research and negotiated deals to achieve successful outcomes.

Property Management Negotiation Market Analysis Sales Strategy Customer Relationship Management

Restaurant Supervisor

Le Poulet Restaurant

Apr 2018 - Aug 2019 (1 year 4 months)

Supervised daily restaurant operations, ensuring high standards of service and customer satisfaction. Managed staff, allocated tasks, and maintained efficient workflow within the establishment.

Customer Service Team Leadership Quality Assurance Conflict Resolution

Assistant Store Manager

Fromage Gourmet Store

Feb 2016 - Mar 2017 (1 year 1 month)

Assisted the store manager in overseeing daily retail operations, including staff supervision and inventory management. Ensured high levels of customer service and contributed to store profitability.

retail management Inventory Management Customer Service Sales Management Team Leadership