Seeking a fully remote Customer Service role with a company experienced in hiring internationally, ideally using CRM tools like Salesforce or Zendesk. I bring strong queue management, first-contact resolution, and CSAT performance, plus organizational skills from EA and front-desk roles. Looking for stable, long-term work.
Open to opportunities
Doris Gyau
@dorisgyau
I turn customer interactions and operational data into accurate, high-quality outcomes.
GhanaWhat I'm looking for
I'm currently a Software Data Analyst at Tekcare Systems LTD, where I clean and validate complex operational data in Excel and build actionable Power BI and Tableau dashboards for stakeholders.
Previously, at FM Cosmetics, I managed 60+ inbound and outbound calls per shift, maintained CSAT above 95%, reduced Average Handling Time by 15%, and achieved an 88% First-Contact Resolution rate. I use structured troubleshooting, CRM accuracy, and de-escalation to turn difficult customer interactions into positive outcomes.
My experience also includes executive support at Willinest Engineering Ltd, where I coordinated board-level meetings, managed confidential correspondence, and served as a liaison for banking and insurance-sector stakeholders.
Across banking, reception, administration, customer support, and data reporting, I bring discretion, patience under pressure, strong organization, and a focus on accurate, dependable service.
Experience
Work history, roles, and key accomplishments
TL
Current
Software Data Analyst
Tekcare Systems LTD
Jan 2021 - Present (5 years 10 months)
Performed complex data cleaning and validation in Excel to ensure 100% accuracy in reporting for high-cost operations. Developed interactive dashboards in Power BI and Tableau, translating raw data into clear, actionable reports for stakeholders.
Education
Degrees, certifications, and relevant coursework
AN
Anthropic
Certificate, AI Fluency
Completed AI Fluency program.
Tech stack
Software and tools used professionally
Availability
Open to opportunities
Location
GhanaAuthorized to work in
Salary expectations
15k-30k USD
Job categories
Skills
Data AnalysisData CleaningData ValidationData AuditingData ReportingDashboard DevelopmentExcelPower BITableauPivot TablesV LookupsXLOOKUPSalesforceZendeskFreshdeskCustomer SupportInbound CallsOutbound CallingLive ChatEmail ManagementQueue ManagementFirst Contact ResolutionsAverage Handle TimeCustomer SatisfactionDe escalationConflict ResolutionCrisis ManagementRetentionCalendar ManagementStakeholder CommunicationMicrosoft 365Google WorkspaceAsanaData PrivacyGDPR ComplianceBanking OperationsKYCAssistant.To
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