Doreisa Long
@doreisalong
Experienced FMLA specialist with 10+ years in case management and customer service.
United StatesWhat I'm looking for
I am a detail-oriented FMLA specialist with over a decade of experience in customer service, case management, and administrative support. I consistently apply federal and state FMLA regulations to analyze requests, establish claims, and maintain accurate documentation while upholding confidentiality and quality standards.
I have strong technical proficiency with Microsoft Office and Syspro, proven e-commerce and inventory management experience, and a track record of managing high-volume workflows with accuracy and clear client communication. I am recognized for a strong work ethic, timely decision-making, and maintaining professional relationships across remote and in-person roles.
Experience
Work history, roles, and key accomplishments
FMLA Specialist
Unknown Employer
Feb 2021 - Present (4 years 8 months)
Analyze FMLA requests, determine eligibility under federal and state guidelines, and establish and track claims while maintaining confidentiality and compliance with service standards.
E-Commerce Customer Service
Unknown Employer
Jun 2016 - Feb 2021 (4 years 8 months)
Managed e-commerce and special project accounts, processed orders in Syspro, maintained inventory and product records, and resolved customer inquiries to support operational efficiency.
Marketing Fulfillment Specialist
Unknown Employer
Aug 2015 - Jun 2016 (10 months)
Processed orders and returns, prepared and sent promotional materials and samples, and managed outbound marketing mail to support sales and fulfillment operations.
Front Office Clerk
Unknown Employer
May 2007 - Feb 2014 (6 years 9 months)
Maintained cash register accuracy, processed financial transactions including Ticketmaster and Western Union services, assisted customers with purchases and escalations, and organized workstations.
Daycare Teacher
Unknown Employer
May 2005 - Apr 2009 (3 years 11 months)
Provided care and instruction for children birth to five, created Abeka-based lesson plans, ensured child safety, and supervised classroom activities and transitions.
Education
Degrees, certifications, and relevant coursework
Shades Valley High School
High School Diploma, General Studies
Completed High School Diploma with coursework appropriate for secondary education and preparation for entry-level employment.
Availability
Location
United StatesAuthorized to work in
Job categories
Interested in hiring Doreisa?
You can contact Doreisa and 90k+ other talented remote workers on Himalayas.
Message DoreisaFind your dream job
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
