Open to opportunities

Doreen Ramphaleng

@doreenramphaleng

Message

Experienced Managing Director with a strong background in ICT solutions.

Botswana

Message

What I'm looking for

I am looking for opportunities that allow me to leverage my ICT expertise while fostering innovation and team collaboration.

I am a seasoned Managing Director with extensive experience in the ICT sector, having founded and led TH Technologies since 2016. My journey began with an MSc in Business Systems Analysis and Design from City University London, which laid the foundation for my career in technology and business management. I have successfully managed diverse teams and projects, ensuring the delivery of customized solutions that meet client needs.

Throughout my career, I have been recognized for my leadership and innovation, winning accolades such as Africa’s Most Influential Woman in ICT Business in 2016. My expertise spans project management, business development, and quality assurance, allowing me to effectively bridge the gap between technology and business objectives. I am passionate about fostering relationships and driving growth, both for my company and the clients we serve.

Experience

Work history, roles, and key accomplishments

Current

Project Manager

Current

Gaborone City Council

Feb 2023 - Present (2 years 3 months)

Currently managing the support service for a document management system developed by TH Technologies, integrating it into the 1Gov portfolio of systems.

Project Management Document Management System Integration Stakeholder Management Technical Support Team Leadership

Current

Managing Director

Current

TH Technologies

Jul 2016 - Present (8 years 10 months)

As Managing Director of TH Technologies, I oversee all operations, including human resources, business finance, and project management. I lead a team of over twenty employees, focusing on delivering customized ICT solutions and managing client relationships. My role involves strategic planning, contract negotiations, and ensuring quality service delivery.

Business Management Project Management Human Resources Management Contract Negotiation ICT Customer Relationship Management Financial Management Quality Assurance Strategic Planning Team Leadership

Project Manager

Bankers Association Botswana

Aug 2022 - Dec 2022 (4 months)

Managed the implementation of an eKYC system for the Bankers Association Botswana, facilitating stakeholder communication and procurement processes for developers.

Project Management Requirements Gathering Team Coordination Documentation Implementation Management

Business Analyst

Bankers Association Botswana

Nov 2019 - Jan 2020 (2 months)

Developed user requirements for the Know Your Customer system, focusing on automating processes to enhance efficiency.

Business Analysis Requirements Gathering Process Automation Documentation Stakeholder Engagement

Project Manager

Gaborone City Council

Jan 2018 - Feb 2021 (3 years 1 month)

Managed the development and implementation of a Construction Permitting system, automating the process for issuing construction permits.

Project Management Process Automation Document Management

Managing Director

Informatix Industry Services - Zimbabwe

Jan 2011 - May 2013 (2 years 4 months)

Facilitated the establishment of a subsidiary in Zimbabwe, managing operations, recruitment, and business development.

Business Development Operations Management Recruitment Strategic Partnerships Contract Negotiation Project Management

Managing Director

Informatix Industry Services

Feb 2003 - Jan 2011 (7 years 11 months)

Oversaw operations, marketing, and customer relations as Managing Director, facilitating the company's ISO 9001:2008 accreditation and managing strategic business decisions.

Business Management Customer Relations Management Marketing Project Management

Part-time Laboratory Demonstrator

University of Botswana

Jul 1993 - Jan 2002 (8 years 6 months)

Conducted tutorials for undergraduate students in information technology, focusing on practical applications and assessments.

Teaching Curriculum Development Assessments Information Technology Communication Skills

Education

Degrees, certifications, and relevant coursework

City University

Master of Science, Business Systems Analysis and Design

1995 - 1996

Graduated with a Master of Science Degree in Business Systems Analysis and Design, focusing on the integration of business processes with technology solutions.