Dorcus Zanele Ngoma

Managed hybrid administrative operations for the Packaging department (~600 staff), maintained SAP data integrity for production orders, coordinated Level 3 management meetings, and produced weekly manufacturing/OEE reports to improve operational transparency.

Managed high-volume order processing and customer support remotely (90%), placed orders for 800 accounts on JDE, ran wholesale reports and queries, and maintained CRM records to ensure timely order fulfilment and high customer satisfaction.

Performed finance clerical duties including invoice processing, payment runs using SAP Finance, supplier cheque preparation, and document management to support accounts payable workflows.

Conducted candidate outreach and screening, managed data capture and administrative support for trainee recruitment, and assisted HR with phone interviews to place and onboard program participants.

Pursuing a Bachelor of Commerce in Law (NQF 7) covering business law, financial law, public law, taxation and related legal and business modules.

Completed or enrolled in executive education and diploma programs in Business Communication and CRM Strategies & Applications.

Completed training in Conflict Management.

Completed Public Administration studies at NQF Level 5.

Completed Senior Certificate with subjects including English, Zulu, Afrikaans, Mathematics and Physical Science.

Completed Business Administration at NQF Level 4.

Achieved Assessor and Facilitate Learning qualifications at NQF Level 5.

Completed a Contact Centre Certificate including end-user computing and modules in business management, HRM and commercial law.