DK
Open to opportunities

Dorcas Kirima

@dorcaskirima

Reliable Virtual Assistant | Efficient & Results-Driven

Kenya

What I'm looking for

Seeking a remote role that leverages my skills in virtual assistance, office management, and team coordination to drive productivity and contribute to organizational success.

Hi there 👋 I'm Dorcas Kirima, a detail-oriented Virtual Assistant passionate about helping businesses thrive by handling essential tasks. I specialize in administration, customer support and sales assistance, offering professionalism and a personable touch to every project.

Here’s how I can help:

1) Administrative Support: Managing emails, schedules, and data entry to keep you organized.

2) Customer Engagement: Providing excellent service and prompt responses.

3) Sales Assistance: Outreach, follow-ups, and seamless client communication.

Why choose me? I’m reliable, proactive, and easy to work with, ensuring your tasks are done efficiently and on time. Let me handle the details so you can focus on what matters most. Ready to get started? Let’s connect 😊

Experience

Work history, roles, and key accomplishments

AE
Current

Assistant Manager

Afro-Kent Office Equipment

Jan 2016 - Present (9 years 5 months)

Resolved employee and customer concerns, conducted performance reviews, scheduled meetings, and acted as General Manager during absences.

RL

Sales Manager

Rene Enterprises Limited

Jan 2016 - Jan 2020 (4 years)

Led a remote sales team, increased client retention, expanded the client base, and implemented CRM tools.

VO

Volunteer Receptionist

Various Organizations

Jan 2009 - Nov 2010 (1 year 10 months)

Assisted visitors, handled clerical tasks, and organized appointments.

Education

Degrees, certifications, and relevant coursework

AD

Ajira Digital

Certification, Virtual Assistance

2020 -

Completed certification as a Virtual Assistant, acquiring skills in remote operations, client management, and administrative support.

Coursera logoCO

Coursera

Certification, Project Management

2021 -

Completed Project Management Essentials course, learning fundamental project management skills and methodologies.

Udemy logoUD

Udemy

Certification, Communication

2019 -

Completed a course in Conflict Resolution & Effective Communication, enhancing interpersonal skills and conflict management strategies.

PC

Pioneer International College

Diploma, Business Administration

2009 - 2011

Completed a Diploma in Business Administration, focusing on key business principles and practices to enhance operational efficiency and management skills.

PC

Pioneer International College

Diploma, Hospitality & Tourism Management

2010 - 2012

Earned a Diploma in Hospitality & Tourism Management, gaining insights into the hospitality industry and customer service excellence.

Tech stack

Software and tools used professionally

Find your dream job

Sign up now and join over 85,000 remote workers who receive personalized job alerts, curated job matches, and more for free!

Sign up
Himalayas profile for an example user named Frankie Sullivan
Dorcas Kirima - Assistant Manager - Afro-Kent Office Equipment | Himalayas