Dorcas Kirima
@dorcaskirima
Reliable Virtual Assistant | Efficient & Results-Driven
KenyaWhat I'm looking for
Hi there 👋 I'm Dorcas Kirima, a detail-oriented Virtual Assistant passionate about helping businesses thrive by handling essential tasks. I specialize in administration, customer support and sales assistance, offering professionalism and a personable touch to every project.
Here’s how I can help:
1) Administrative Support: Managing emails, schedules, and data entry to keep you organized.
2) Customer Engagement: Providing excellent service and prompt responses.
3) Sales Assistance: Outreach, follow-ups, and seamless client communication.
Why choose me? I’m reliable, proactive, and easy to work with, ensuring your tasks are done efficiently and on time. Let me handle the details so you can focus on what matters most. Ready to get started? Let’s connect 😊
Experience
Work history, roles, and key accomplishments
Assistant Manager
Afro-Kent Office Equipment
Jan 2016 - Present (9 years 5 months)
Resolved employee and customer concerns, conducted performance reviews, scheduled meetings, and acted as General Manager during absences.
Sales Manager
Rene Enterprises Limited
Jan 2016 - Jan 2020 (4 years)
Led a remote sales team, increased client retention, expanded the client base, and implemented CRM tools.
Tour Operator
Star Travel & Tours Limited
Jan 2012 - Jan 2016 (4 years)
Improved customer retention, spearheaded marketing campaigns, and optimized customer service systems.
Office Administrator
Greenpath Finance Limited
Nov 2010 - Jan 2012 (1 year 2 months)
Managed office operations, enhanced document management, and scheduled appointments.
Volunteer Receptionist
Various Organizations
Jan 2009 - Nov 2010 (1 year 10 months)
Assisted visitors, handled clerical tasks, and organized appointments.
Education
Degrees, certifications, and relevant coursework
Ajira Digital
Certification, Virtual Assistance
2020 -
Completed certification as a Virtual Assistant, acquiring skills in remote operations, client management, and administrative support.
COCoursera
Certification, Project Management
2021 -
Completed Project Management Essentials course, learning fundamental project management skills and methodologies.
UDUdemy
Certification, Communication
2019 -
Completed a course in Conflict Resolution & Effective Communication, enhancing interpersonal skills and conflict management strategies.
Pioneer International College
Diploma, Business Administration
2009 - 2011
Completed a Diploma in Business Administration, focusing on key business principles and practices to enhance operational efficiency and management skills.
Pioneer International College
Diploma, Hospitality & Tourism Management
2010 - 2012
Earned a Diploma in Hospitality & Tourism Management, gaining insights into the hospitality industry and customer service excellence.
Tech stack
Software and tools used professionally
Availability
Location
KenyaAuthorized to work in
Job categories
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