At Teeka4 Skincare Nigeria, I supported customers throughout their shopping experience, answering questions about products, website navigation, billing, and logistics over chat.
I handled complaints by listening to customers, identifying viable solutions, and clearly communicating next steps.
I maintained customer records and order documentation, and tracked outstanding orders and inquiries.
I'm trained in customer service and familiar with Zendesk, HubSpot, Zoho, Slack, Google Workspace, and Adobe Commerce Cloud.
