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Dorcas Amuda

@dorcasamuda

Customer service representative at Co-Matrix Collection Service Ltd who resolved payment, delivery, and account issues across support channels.

Nigeria

Message

At Co-Matrix Collection Service Ltd, I handled customer inquiries by phone, WhatsApp, email, and live chat. I resolved payment, delivery, and account complaints while maintaining customer satisfaction.

I documented cases in HubSpot, Zendesk, and Zoho, and monitored app reviews and customer feedback to identify recurring issues and recommend service improvements.

At Demas Treats, I manage the business inbox and social media communications, support customer onboarding and order coordination, and organize feedback to help refine service processes.

Experience

Work history, roles, and key accomplishments

Current

Administrative Virtual Assistant

Current

Demas Treats

Aug 2023 - Present (3 years 2 months)

Managed business inbox and social media communications, improving response time and customer engagement. Supported customer onboarding, order coordination, and issue resolution to enhance customer retention.

Customer Engagement Social Media Management Customer Onboarding Order Coordination Issue Resolution Data organization

Customer Service Representative

Co-Matrix Collection Service Ltd

Dec 2022 - Feb 2026 (3 years 2 months)

Managed daily customer inquiries across phone, WhatsApp, email, and live chat, maintaining high customer satisfaction levels. Resolved complaints related to payments, delivery delays, and account concerns while minimizing escalations.

Multichannel Customer Support Complaint Resolution CRM Systems HubSpot Zendesk Zoho Reporting Documentation