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Dorathy Obah

@dorathyobah

Business Improvement Consultant specializing in Lean/Kaizen continuous improvement, change management, and team leadership to deliver measurable value.

Nigeria

Message

What I'm looking for

I want to help teams deliver continuous improvement using Lean/Kaizen and Scrum, lead facilitation and change management, and build dashboards/lead indicators that make performance improvement measurable and sustainable.

I am a Business Improvement Consultant experienced in helping businesses deliver continuous improvement, team leadership & team building, and client relationships & retention. At Aradel Holdings PLC, I identify, lead, and execute the CI strategy for assigned areas using CI Methods (e.g. LEAN, KAIZEN; Scrum), facilitating daily Kaizen events and guiding teams through problem-solving. I support solution development to improve workflows, productivity, quality, and reduce waste, while tracking performance with effective Lead Indicators and maintaining a Kaizen dashboard.

I am also Scrum Fundamental certified and I love to diagnose and solve problems through structured transformation work. Previously at Jedon Consult, I conducted legacy systems reviews, organized co-facilitated strategy workshops, and supported the development and implementation of performance management, talent management, and competency management systems; I also helped deliver value stream mapping to discover and remove hidden wastes and improve leadership and organizational effectiveness. Earlier roles included Customer Service & Admin (invoices/receipts, complaint handling, customer feedback analysis) and Marketing/Client acquisition and insurance placement support, strengthening my customer-focused, results-driven approach.

Experience

Work history, roles, and key accomplishments

Current

Business Improvement Consultant

Current

Aradel Holdings Plc

Jan 2024 - Present (2 years 6 months)

Identifies, leads, and executes continuous improvement (CI) strategy for assigned business/functional areas using CI methods such as Lean and Kaizen. Facilitates Kaizen events, supports solution implementation, and leads elements of change and value stream improvement processes.

Continuous Improvement Lean Kaizen Scrum Daily Kaizen Facilitation Problem Solving Change Management Transformation Management BI Opportunity Funnel

Business Improvement Consultant

Jedon Consult

Jan 2021 - Jan 2024 (3 years)

Conducts legacy systems reviews and develops proposals for improvement. Supports strategy workshops, performance/talent/competency system development, and value stream mapping to identify and remove waste.

Legacy Systeme Proposal Development Strategy Workshops Talent Management Systems Value Streams Organizational Effectiveness

Customer Service & Admin

Solar World Electric Technology

Jan 2020 - Jan 2021 (1 year)

Responds to customer inquiries and manages administrative tasks including invoice and receipt processing. Handles customer complaints by analyzing feedback and supporting customer service resolution.

Customer Service Invoice Processing Complaint Handling Customer Feedback Analysis

Marketing & Client Acquisition

Combined All Risk Insurance Brokers Nigeria Limited (CARIB)

Jan 2019 - Jan 2020 (1 year)

Supports marketing and client acquisition, ensuring placement slips are complete and favorable to clients. Prepares and delivers forwarding letters, engages in customer relationships for retention, and supports insurance business placement activities.

Client Acquisition Marketing Client Relationship Management Customer Retention Placement Slip Review Forwarding Letter Preparation Insurance Placement