Open to opportunities

Nika Epo

@nikaepo

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Strategic business and technology professional driving digital transformation.

Nigeria

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What I'm looking for

I am seeking a role that fosters innovation and allows for impactful digital transformation initiatives.

I am a strategic business and technology professional with a proven track record in digital transformation, process optimization, and organizational change. My expertise lies in aligning technology with business goals to drive revenue growth, improve customer experience, and enhance operational efficiency. I have successfully led cross-functional teams and delivered IT and process solutions across diverse domains, including education, telecommunications, banking, media, government, and security.

Throughout my career, I have achieved significant milestones, such as leading the development of the AB Procurement App, which reduced procurement cycle time by 50% and increased supplier engagement by 35%. I also revamped Chatbot 2.0, boosting customer engagement and increasing conversion rates by 25%, resulting in a 15% revenue increase from digital channels. My role in directing the development of the Traquer File-Tracking System for the Western States Government improved efficiency by 50% and integrated digital payment solutions for revenue collection.

Currently, I serve as the Lead Change Officer at AB Microfinance Bank, where I architect enterprise-wide digital transformation strategies and manage large-scale process optimization efforts. My commitment to fostering a culture of adaptability and ensuring minimal disruption during change initiatives has led to a 90% adoption rate across departments.

Experience

Work history, roles, and key accomplishments

Current

Lead, Change Officer

Current

AB Microfinance Bank

Dec 2023 - Present (1 year 7 months)

Architected enterprise-wide digital transformation strategies, aligning technology with corporate growth objectives. Spearheaded large-scale process optimization and business reengineering efforts, driving operational excellence and cost efficiencies.

Digital Transformation Process Optimization Reengineering Change Management Strategic Planning

Consultant to ARM Investment - Scrum Master

Uridium Technologies

Jan 2023 - Present (2 years 6 months)

Built a safe, collaborative team environment, fostering Agile best practices. Facilitated backlog refinement, sprint planning, and Scrum ceremonies.

Scrum Agile Methodologies Jira Sprint Planning

Department Head | Functional Analyst

Oyara Solutions (ABN-MFB)

Mar 2022 - Present (3 years 4 months)

Led enterprise IT deployments across multiple financial institutions, ensuring seamless integration and regulatory compliance. Managed business process improvement initiatives, optimizing interdepartmental workflows and reducing operational bottlenecks.

Deployment Business Process Improvement Workflow Optimization Stakeholder Engagement Product Development

Consultant to Radio Now 95.3FM Lagos

Inits Technologies

Sep 2021 - Present (3 years 10 months)

Guided client organizations through transformational change, ensuring strategic alignment. Developed project timelines aligned with scope, schedule, risk, and quality metrics.

Project Management Business Analysis Agile

Consultant

Cousant Technologies

Mar 2020 - Present (5 years 4 months)

Collaborated with stakeholders to document business processes and define strategic goals. Conducted Joint Application Design (JAD) sessions to align requirements.

Project Management Scrum Business Analysis Quality Assurance JAD Sessions

Project Manager/Scrum Master/IT Business Analyst/Quality Assurance Analyst

Bluechip Technology

Mar 2018 - Present (7 years 4 months)

Authored Business Requirements Documents (BRDs) and Functional Specifications for proprietary software solutions. Led requirement-gathering workshops to align business and technical teams.

Project Management Scrum Quality Assurance Requirements Gathering

Education

Degrees, certifications, and relevant coursework

Nexford University

Master of Business Administration, Cybersecurity

Focused on the intersection of business administration and cybersecurity, gaining expertise in strategic management and digital security. Developed skills in aligning technology with business goals to drive revenue growth and enhance operational efficiency.

Federal University of Technology Owerri

Bachelor of Engineering, Polymer & Textile Engineering

Studied the principles and applications of polymer and textile engineering. Gained foundational knowledge in materials science and engineering processes relevant to industrial applications.