Donny User
@donnyuser1
Business Analyst and Technical Support Engineer improving risk data and operations.
IndiaWhat I'm looking for
I’m a detail-oriented Business Analyst / Technical Support Engineer with 5+ years of experience across financial systems, KYC, data platforms, and enterprise SaaS environments. I translate stakeholder needs into BRD/FRD, user stories, and acceptance criteria, using as-is / to-be process mapping and workflow analysis to eliminate gaps and reduce manual work.
I build and support SQL and Python-based ETL workflows, run data validation and reconciliation checks, and improve data accuracy and timeliness for global reporting users. I also handle L2 incident management and root cause analysis for pipeline failures, metric errors, and dashboard issues, while monitoring KPIs/KRIs, exception monitoring, and audit-support documentation—delivering measurable impact like ~30% CRM process efficiency improvement.
Experience
Work history, roles, and key accomplishments
Business Analyst - CRM Automation
YogBirth
Jan 2025 - Present (1 year 5 months)
Led requirements workshops to convert onboarding, booking, billing, and operations needs into CRM requirements, user stories, and automated workflows. Implemented integrations and automation rules and built dashboards, achieving ~30% improvement in CRM process efficiency and reducing manual workload.
Business Analyst & Tech Support
Google (Vaco Binary)
Nov 2021 - Sep 2024 (2 years 10 months)
Gathered and translated finance, risk, and operations requirements into user stories and functional specifications for global data pipelines and reporting. Managed L2 incidents, performed root-cause analysis with engineering, and supported SQL/Python ETL with data validation to improve accuracy and timeliness.
Business/System Analyst
Vaibhav Global Pvt. Ltd.
Jul 2020 - May 2021 (10 months)
Liaised between finance, risk, operations, and IT to gather requirements for KYC, transaction monitoring, and system integrations across eCommerce, CRM, and finance platforms. Built BRDs/FRDs and process maps for validation and exception handling, and delivered dashboards and ticket-driven support to improve SLA and risk visibility.
KYC Analyst & Compliance Exec
WebonFlex Pvt. Ltd.
Jan 2019 - May 2020 (1 year 4 months)
Performed end-to-end KYC checks, data verification, and risk assessment for enterprise client onboarding in line with internal and regulatory standards. Investigated discrepancies, escalated suspicious activity, and supported audit-ready documentation while improving KYC workflows for data quality at capture.
Education
Degrees, certifications, and relevant coursework
Jaipur National University
MBA, Operations Management
Completed an MBA in Operations Management from Jaipur National University in 2024.
CDAC, Bangalore
Post Graduate Diploma, Advanced Computing
2017 - 2018
Completed a Post Graduate Diploma in Advanced Computing from CDAC, Bangalore from 2017 to 2018.
Availability
Location
IndiaAuthorized to work in
Job categories
Skills
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