At Butterfly Effects, I assist autistic children and their families by running goals based on each child's needs.
During sessions, I collect data while staying attentive to activities and observant of safety concerns. I write detailed session notes for insurance, company, and family records to show progress toward goals.
At Netflix, I was a Customer Service Tier 2 associate handling escalated customer calls and leading a team of 20 associates. I assisted and trained associates on quality assurance standards and authored daily internal articles about current issues and events.
I also responded to Better Business Bureau and Attorney General complaints and conducted and resolved customer accounts for potential fraud activity.
