Donatus Sologidi
@donatussologidi
I scale customer success operations for high-volume fintech and SaaS platforms.
NigeriaWhat I'm looking for
At Roqqu, Africa's largest indigenous cryptocurrency platform, I lead post-sales engagement for 70,000+ users across enterprise, SME, and individual segments. I developed a market-entry strategy that expanded the client base by 25% within 12 months and built scalable onboarding that reduced time-to-value by 40%.
I build customer success frameworks from scratch, using behavioral analytics, automated campaigns, and success playbooks to improve adoption, retention, and satisfaction. My intervention plans reduced potential churn by 35%, while onboarding programs maintained 95%+ satisfaction.
Previously, I led a 23-person customer success team at Roqqu, where product training improved first-contact resolution by 45%, automated campaigns reduced support tickets by 30%, and sales collaboration drove 20% account growth.
I also managed operations at BetKing and General Oil and Gas, improving agent enablement, compliance, workflow efficiency, safety, and client relationships. I enjoy translating technical concepts into practical customer outcomes and partnering with product, engineering, sales, and leadership teams.
Experience
Work history, roles, and key accomplishments
Country Manager - Ghana
Roqqu
Sep 2023 - Present (2 years 11 months)
Lead post-sales engagement for 70,000+ users across enterprise, SME, and individual segments, driving adoption of blockchain financial services platform. Developed data-driven market entry strategy achieving 25% client base expansion within 12 months.
Customer Service Executive (Team Lead)
Roqqu
Dec 2021 - Sep 2023 (1 year 9 months)
Managed team of 23 customer success professionals supporting 70,000+ active users, establishing performance standards and escalation protocols. Designed and delivered 10+ product training programs on blockchain technology, improving first-contact resolution by 45%.
Branch Manager
General Oil and Gas Limited
Apr 2019 - Jun 2021 (2 years 2 months)
Oversaw petroleum ullaging, quality assurance, and client relationship management maintaining strict industry standards. Reduced operational risks by 70% through improved safety protocols and training programs.
Manager of Operations
BetKing Nigeria Limited
Sep 2018 - Feb 2020 (1 year 5 months)
Designed and delivered training programs for 1,540+ independent agents, improving operational knowledge and platform adoption. Managed success enablement for 900+ active agents, ensuring efficiency, compliance, and consistent service delivery.
Education
Degrees, certifications, and relevant coursework
Docenti Global Business School
Diploma, Data Science
Pursuing a Diploma in Data Science with an expected completion in March 2026.
Delta State University
Bachelor of Social Sciences, Mass Communication
Grade: Second Class Upper (2.1)
Earned a Bachelor of Social Sciences in Mass Communication with Second Class Upper honors and a CGPA of 4.34.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
GhanaJob categories
Skills
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