Open to opportunities

Dom User

@domuser1

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Aspiring cloud engineer with a strong foundation in computer science.

United States

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What I'm looking for

I'm looking for opportunities that allow me to grow my technical skills and contribute to innovative projects in a collaborative environment.

I'm a dedicated computer science student at Drexel University, with a strong focus on cloud technologies and software development. My experience as a Cloud Migration Co-op at SoftChoice has equipped me with hands-on skills in preparing Azure environments and automating tasks using PowerShell. I thrive in collaborative settings, working closely with tech teams to ensure seamless client deployments.

In addition to my technical skills, I have a background in providing hardware and software support through my role as a Workforce Development Program Assistant with AmeriCorps. I take pride in my ability to communicate complex technical concepts to non-technical users, enhancing their confidence and satisfaction. My leadership experience as a Team Leader for a software development project at Drexel has further honed my ability to manage teams and deliver projects on time.

Experience

Work history, roles, and key accomplishments

Cloud Migration Co-op

SoftChoice

Sep 2023 - Present (1 year 9 months)

Collaborated with internal tech teams to prepare Azure environments for client deployment. Automated routine support tasks and configuration steps using PowerShell scripts, while also assisting with documentation and requirement gathering for cloud migration. Monitored systems and generated support metrics leveraging Salesforce and Power BI.

Azure PowerShell Salesforce Power BI System Monitoring Documentation Configuration Management

Cloud Migration Co-op

SoftChoice

Sep 2023 - Present (1 year 9 months)

Collaborated with internal tech teams to prepare Azure environments for client deployment. Used PowerShell scripts to automate routine support tasks and configuration steps, enhancing operational efficiency. Assisted with documentation, requirement gathering, and onboarding for cloud migration projects.

Azure PowerShell Salesforce Power BI Documentation Requirement gathering

Workforce Development Program Assistant

AmeriCorps Drexel Program

Sep 2022 - Present (2 years 9 months)

Provided day-to-day hardware and software support for a 12-station computer lab, diagnosing and resolving technical issues with Windows PCs, printers, and network connections. Delivered clear guidance to non-technical users, improving satisfaction and tech confidence. Streamlined resolution by performing system updates, reimaging devices, and logging issues.

Hardware Support Windows OS Technical Support system updates

Workforce Development Program Assistant

AmeriCorps Drexel Program

Sep 2022 - Present (2 years 9 months)

Delivered day-to-day hardware and software support for a 12-station computer lab serving the local community. Diagnosed and resolved technical issues involving Windows PCs, printers, and network connections, ensuring smooth operations. Provided patient, clear guidance to non-technical users, significantly improving satisfaction and tech confidence.

Hardware Support Troubleshooting Windows

Team Leader / Lead Developer

Drexel University

Jan 2022 - Present (3 years 5 months)

Led a 4-person team in a university coding project, gaining experience in Agile teamwork, issue tracking, and user feedback. Conducted code reviews, optimized workflow efficiency, and delivered project milestones on schedule.

Agile Methodologies Team Leadership Software Development Code Review Workflow Optimization Project Management Issue Tracking

Team Leader / Lead Developer

Drexel University

Jan 2022 - Present (3 years 5 months)

Led a 4-person team in a university coding project, gaining valuable experience in Agile teamwork, issue tracking, and user feedback integration. Conducted thorough code reviews, optimized workflow efficiency, and consistently delivered project milestones on schedule.

Agile Team Leadership Code Review Workflow Optimization Software Development Project Management User Feedback

Education

Degrees, certifications, and relevant coursework

Drexel University, College of Computing & Informatics

Bachelor of Science, Computer Science

Anticipated Graduation: June 2026. Studied Computer Science at Drexel University, focusing on various technical skills including operating systems, support tools, and platforms.