Dojie Cañete
@dojiecaete
I am a customer service and technical support specialist driving client satisfaction.
PhilippinesWhat I'm looking for
I am a results-driven customer service and technical support professional who blends empathy with technical precision.
In my recent role providing Technical Chat & Email Support, I assisted customers daily via live chat and email, delivering clear, professional written communication and completing 40-50 tickets within the day.
I diagnose and resolve technical issues related to domains, DNS, cPanel, hosting, file transfer, website issues and configuration of mail clients using IMAP/POP/SMTP, conduct real-time troubleshooting and diagnostic checks, and escalate complex cases to Tier 2/Engineering with precise technical documentation.
I thrive in fast-paced, omnichannel environments, work well across chat, email and voice channels, and seek to contribute to a collaborative team where I can continue growing while driving client satisfaction and long-term value.
Experience
Work history, roles, and key accomplishments
Technical Chat & Email Support
Newfold Digital
Feb 2023 - Jul 2025 (2 years 5 months)
Provided live chat and email technical support for domains, DNS, cPanel, hosting and mail client configuration, resolving 40–50 tickets daily and handling up to 3 simultaneous chats while escalating critical cases to engineering.
Retail Customer Support Associate
Tech Mahindra
Jun 2022 - Jan 2023 (7 months)
Delivered omnichannel customer support (chat, email, voice) for a retail brand, resolving order, returns, and account issues and participating in complaints resolution and cross-team escalations.
Education
Degrees, certifications, and relevant coursework
Cebu Roosevelt Memorial College
Bachelor of Secondary Education, Secondary Education - English
2018 - 2022
Bachelor of Secondary Education majoring in English from Cebu Roosevelt Memorial College from 2018 to 2022.
Bateria National High School
High School Diploma, General Secondary Education
2012 - 2018
Completed secondary education at Bateria National High School from 2012 to 2018.
Bateria Elementary School
Elementary School Certificate, Elementary Education
2005 - 2012
Completed elementary education at Bateria Elementary School from 2005 to 2012.
Availability
Location
PhilippinesAuthorized to work in
Job categories
Skills
Interested in hiring Dojie?
You can contact Dojie and 90k+ other talented remote workers on Himalayas.
Message DojieFind your dream job
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
