At an Australian Managed Service Provider (MSP), I support 40+ clients and 3000+ end users. I resolve 20–30 tickets daily while maintaining SLA targets.
I investigate P1/P2 incidents and service requests, monitor server and network health, and perform daily backup health checks.
I troubleshoot Microsoft 365, Outlook, Entra ID, and Conditional Access issues, and provide remote support while documenting resolutions.
Outside work, I built a Kubernetes (k3s) homelab and a monitoring stack with Prometheus, Grafana, Loki, and Alertmanager. I’m continuing to improve my skills in Linux, Docker, Kubernetes, and cloud technologies.
