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I’m a Sales and Customer Operations Specialist with a track record of managing client interactions, identifying needs, and driving retention and upsell opportunities. I enjoy working in fast-paced, high-volume environments where targets and performance metrics directly shape results.

In my QA Assurance role at Arise Virtual Solutions, I led quality assurance for a US-based virtual contact center. I evaluated 100+ customer interactions weekly to ensure compliance with client standards and regulatory requirements, strengthening both customer experience and operational reliability.

Currently, I provide expert-level remote support to State Farm policyholders. I resolve complex policy and claims inquiries while maintaining strict adherence to service-level expectations, helping customers get clear, accurate outcomes quickly.

Across my roles, I bring strong problem solving and root cause analysis, along with careful time management. My professional ethos is simple: diagnose what’s happening, improve the process, and consistently deliver high-quality service that supports business goals.