Open to opportunities

Diyan Stefanov

@diyanstefanov

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Logistics expeditor with strong customer service and analytical skills.

Bulgaria

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What I'm looking for

I am looking for a role that values teamwork and offers opportunities for growth in logistics or customer service.

My name is Diyan Stefanov, and I am currently working as a Logistics Expeditor at Econt Express, where I manage shipments and ensure compliance with loading protocols. My role involves using specialized software and ERP systems to track and correct shipping errors, which has honed my attention to detail and problem-solving skills.

Prior to this, I gained valuable experience as a Sales Consultant at Parkmart and Shiho, where I focused on customer service and inventory management. My background in customer support at BGtihra further developed my communication skills, allowing me to assist customers effectively in both English and Bulgarian. I am pursuing a Bachelor's degree in Digital Media, which complements my practical experience with a strong academic foundation in digital marketing and information technologies.

Experience

Work history, roles, and key accomplishments

Current

Logistics Expeditor

Current

Econt Express

Aug 2022 - Present (2 years 11 months)

Managed logistics operations, including acceptance and loading of shipments using specialized ERP systems. Tracked and corrected shipping errors, ensuring strict compliance with loading and unloading protocols.

Logistics ERP Systems Shipment Tracking Inventory Management Supply Chain Management Data Entry Problem Solving

Sales Consultant

Parkmart

Jan 2022 - Present (3 years 6 months)

Provided excellent customer service, managed sales, and handled goods loading within the store. Maintained accurate stock records in the warehouse.

Customer Service Sales Inventory Management Stock Control Retail Operations Communication Teamwork

Administrator/Customer Support

BGtihra

Oct 2020 - Present (4 years 9 months)

Managed customer service operations, handling requests via phone, email, and social media in both English and Bulgarian. Registered customer profiles, scheduled company work, and utilized CRM and office programs.

Customer Service CRM Software Microsoft Excel Google Sheets Microsoft Word Scheduling Multilingual Communication Supplier Correspondence

Sales Consultant

Shiho

Jul 2019 - Present (6 years)

Delivered customer service, managed product loading, and facilitated sales in the store. Maintained accurate inventory records in the warehouse.

Customer Service Sales Inventory Management Stock Control Retail Operations Communication Teamwork

Bartender at Pool Bar

Astor Garden Hotel

Jun 2018 - Present (7 years 1 month)

Provided customer service in a fast-paced environment, preparing a variety of cocktails and beverages. Ensured a positive experience for hotel guests.

Customer Service Bartending Hospitality Communication Teamwork

Education

Degrees, certifications, and relevant coursework

University of Economics Varna

Bachelor's degree, Digital media

Studied fundamentals of digital marketing, entrepreneurship, and corporate communications. Gained knowledge in information and communication technologies, internet design, and programming.

High School of Economics D-r Ivan Bogorov Varna

Professional, Economics and informatics

Focused on functional application programs like Microinvest Delta pro and Microinvest Warehouse. Developed proficiency in Microsoft Office suite including Word, Excel, PowerPoint, and Access, alongside studies in Accounting, Economics, and Economic Informatics.