Open to opportunities

Diya A Deepu

@diyaadeepu

Message

Results-driven IT Service Management professional skilled in incident escalation.

India

Message

What I'm looking for

I seek roles in IT service management where I can lead major incident resolution, improve cross-supplier collaboration, and use analytics to reduce business impact while growing into broader service delivery responsibilities.

I am an IT Service Management professional with hands-on experience in incident, major incident, and escalation management. I have managed high-priority incidents end-to-end, coordinated cross-supplier meetings and bridge calls, and tracked SLAs to minimize business impact while maintaining client satisfaction.

I leverage Power BI and Excel for performance monitoring and trend analysis to drive continuous service improvement, and I bring strong stakeholder communication, cross-functional collaboration, and problem-solving skills developed through roles at Accenture and related training.

Experience

Work history, roles, and key accomplishments

Current

Packaged App Development Associate

Current

Accenture

Sep 2024 - Present (1 year 1 month)

Managed major incidents end-to-end and coordinated cross-supplier resolution efforts to minimize business impact and maintain high client satisfaction. Monitored SLAs, facilitated bridge calls for critical incidents, and drove collaborative service improvements across vendors.