Manali Mishra

I am an experienced Process Incident Manager with 4.9 years at Capgemini, where I have honed my skills in end-to-end incident governance and audit compliance. My role has allowed me to lead cross-functional war rooms, ensuring timely resolution of high-priority incidents while driving accountability across technical teams. I excel in root cause analysis (RCA) and process improvements, consistently working to reduce recurring breaches and enhance service delivery.

My expertise in ITIL processes and stakeholder management has been pivotal in high-pressure environments. I have successfully managed critical business functions, coordinating efforts across various technical and non-technical teams. My commitment to continuous improvement is reflected in my ability to prepare detailed post-incident review documents and conduct thorough breach analyses to ensure compliance with SLAs and process standards.