Diwanshi Kakkar

At Ascend HSI Advisory Partners, I lead a 10+ person Customer Success team across 30 to 50 accounts, maintaining a 92% client retention rate through health checks and early churn detection.

I was promoted to Team Lead within seven months. I designed new hire training that reduced onboarding ramp time by 30%, and resolved high-stakes escalations with a 95% save rate on at-risk accounts.

Earlier at Ascend HSI Advisory Partners, I onboarded 8 to 12 clients monthly and managed their lifecycle, reducing time-to-value by 20%. I prevented churn for 85% of flagged accounts through sentiment tracking and early outreach.

At Pozitive Electricity & Gas Pvt. Ltd., I exceeded revenue targets by 110 to 120% across B2B and B2C segments and grew existing account revenue by an average of 22%. At Teleperformance, Mohali, I resolved technical support cases and coached junior agents.