Divya User

I improve business processes and deliver measurable outcomes. Most recently, I redesigned client session workflows at Zikshana Infotech — driving a 30% increase in engagement scores across 10+ workshops. I owned end-to-end coordination of 5+ cross-functional projects with zero deadline misses, built process documentation adopted as team-wide standards, and managed communication across 3+ client accounts while cutting resolution time by 20%. My background is an unusual combination: MBA in Marketing & HR from PES University, a BA in Psychology and Journalism from Reva University, and 2+ years of real project ownership in a business environment. The psychology training is not incidental — it makes me a sharper requirements analyst because I understand why stakeholders behave the way they do, not just what they say they need. I am now targeting entry-level Business Analyst, Operations Analyst, and Associate Consultant roles where I can apply this skill set more formally — and build toward a management consulting career over the next 3–5 years. Open to opportunities in India and internationally (UAE, Singapore, UK, Canada, Australia) — full relocation supported.