Currently seeking roles with full relocation support (Learning & Development, AI Program Management, Operations, Business Analytics), running structured experiments, and partnering cross-functionally to improve engagement with measurable results.
Divya User
@divyauser14
Process Improvement · Stakeholder Management ·Business Analysis | Open to Relocation
What I'm looking for
I improve business processes and deliver measurable outcomes. Most recently, I redesigned client session workflows at Zikshana Infotech — driving a 30% increase in engagement scores across 10+ workshops. I owned end-to-end coordination of 5+ cross-functional projects with zero deadline misses, built process documentation adopted as team-wide standards, and managed communication across 3+ client accounts while cutting resolution time by 20%. My background is an unusual combination: MBA in Marketing & HR from PES University, a BA in Psychology and Journalism from Reva University, and 2+ years of real project ownership in a business environment. The psychology training is not incidental — it makes me a sharper requirements analyst because I understand why stakeholders behave the way they do, not just what they say they need. I am now targeting entry-level Business Analyst, Operations Analyst, and Associate Consultant roles where I can apply this skill set more formally — and build toward a management consulting career over the next 3–5 years. Open to opportunities in India and internationally (UAE, Singapore, UK, Canada, Australia) — full relocation supported.
Experience
Work history, roles, and key accomplishments
Assistant Manager - Ops
Zikshana Infotech Pvt Ltd
Jul 2023 - Present (2 years 10 months)
Built weekly Excel dashboards to track program health and KPIs across 10+ school accounts. Redesigned session workflows to drive a 30% uplift in program engagement and implemented issue-tracking that reduced partner resolution time by ~20%.
Business Development Intern
KV Soyo Pvt Ltd
Feb 2023 - Jun 2023 (4 months)
Conducted competitor and market research across 3 campaign cycles, informing pitch strategies and go-to-market plans for 2 product campaigns delivered on time and within scope. Synthesized customer survey and field feedback to identify engagement gaps and incorporate them into product messaging.
Education
Degrees, certifications, and relevant coursework
PES University
Master of Business Administration, Marketing & Human Resources
2021 - 2023
MBA in Marketing & Human Resources from PES University (2021–2023).
Reva University
Bachelor of Arts, Psychology, Journalism & Literature
2018 - 2021
BA in Psychology, Journalism & Literature from Reva University (2018–2021).
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Social media
Job categories
Skills
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