Divyank shukla

DS

Looking for a job

Divyank shukla

@divyankshukla

IT Support Analyst at HCL Technologies who supported CNO Financial Group applications and servers across PROD, UAT, and SIT.

At HCL Technologies, I provided L2 support for CNO Financial Group application and server environments across PROD, UAT, and SIT. I managed critical incidents and server reboot requests, and supported planned maintenance and outage activities.

I resolved and updated ServiceNow tickets, PCRS requests, and Spectrum alerts to support incident handling and service restoration. I also provided VIP and end-user support for access, hardware, and software issues, including password resets and remote troubleshooting.

Experience

Work history, roles, and key accomplishments

HT

Analyst – IT Support

HCL Technologies

Jan 2021 - Oct 2024 (3 years 9 months)

Provided L2 support for application and server environments across PROD, UAT, and SIT. Managed critical incidents, server reboots, and ServiceNow tickets while supporting VIP and end users.

ServiceNow Spectrum SAP AIMS Office 365 SCCM VSphere VMWare Horizon Windows Server Incident Management Problem Management Remote Desktop Support VIP Support Password Resets Access Provisioning PCRS Requests Monitoring And Alerting Documentation

Education

Degrees, certifications, and relevant coursework

CC

Croma Campus

Masters in Data Science, Data Science

2024 -

Pursuing a Masters in Data Science, with an expected completion in April 2025.

UR

United College of Engineering & Research

Bachelor of Technology, Computer Science & Engineering

2016 - 2020

Grade: CGPA: 6.67

Pursued a Bachelor of Technology in Computer Science and Engineering, graduating with a CGPA of 6.67.

UB

UP Board

Senior Secondary

Grade: 86.8%

Completed Senior Secondary education with 86.8%.

CB

CBSE

Secondary

Grade: CGPA: 8.4/10

Completed Secondary education with a CGPA of 8.4/10.

CC

Croma Campus

Python for Data Science, Data Science

2024 -

Completed a Python for Data Science course, with a certificate date of July 2026.

Tech stack

Software and tools used professionally

Windows Server

VMware vSphere

TeamViewer

Skype for Business

SAP

ServiceNow

Availability

Looking for a job

Location

India

Authorized to work in

Salary expectations

350k+ INR

Job categories

IT Support Analyst Application Support Analyst Server Support Analyst

Skills

IT Support Application Support L2 Support Incident Management Problem Management Windows Server VSphere VMWare Horizon Server Operations Server Reboots Remote Desktop Support VIP Support Hardware Support Software support User Management

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