Khushal Kolwadkar
@khushalkolwadkar
I resolve L2 desktop incidents and requests across enterprise Windows environments.
IndiaWhat I'm looking for
At HCL Technologies, I resolve L2 incidents and service requests in a 24x5 enterprise support environment, using ServiceNow to prioritize business-impacting tickets and meet SLA targets.
I troubleshoot Windows 10/11, applications, user profiles, performance issues, hardware peripherals, drivers, LAN connectivity, and VPN issues through SCCM Remote 2012, RDP, and Bomgar. I also manage software deployment, installation, repair, and removal through SCCM while supporting Microsoft Office and Google Workspace.
I've maintained 95%+ CSAT while applying ITIL-based incident and service request processes.
Experience
Work history, roles, and key accomplishments
Resolved L2 incidents and service requests using ServiceNow, prioritizing tickets based on business impact and maintaining SLA compliance in a 24x5 enterprise support environment. Troubleshot Windows 10/11, applications, hardware, and connectivity issues through remote support tools.
Education
Degrees, certifications, and relevant coursework
Government College of Engineering Yavatmal
Bachelor of Technology, Electrical Engineering
2018 - 2022
Grade: 8.82 CGPA
Bachelor of Technology in Electrical Engineering with a CGPA of 8.82.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
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