Divyam puri

At PayU Finance, I lead product work for SMB Lending, including UPI mandates with GooglePay and HDFC, NACH automation for EMI products, and portfolio analytics across EMI and EDI pipelines. My work is projected to improve payment success rates by 30%, expand product coverage by 25%, and reduce financial write-offs by up to 15%.

Previously at Betterway, I built a real-time appointment chatbot that reduced no-shows by about 25% and contributed to a 30% rise in patient satisfaction. I also mapped clinic workflows and redesigned key steps to improve staff productivity by 35%.

I'm a compulsive problem solver who enjoys using user feedback, experiments, analytics, and clear product documentation to turn complex problems into measurable outcomes. From SaaS growth experiments to Figma prototypes and PRDs, I focus on building products that are clearer, faster, and more useful.