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Divya Manoharan

@divyamanoharan

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I resolve customer issues, retain clients, and protect sensitive financial data across chat and email support.

India

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What I'm looking for

I'm seeking a challenging role in a dynamic organization where I can use my customer support, retention, dispute handling, and data-security experience to contribute to company success.

I've supported Costco Anywhere Visa Card customers at Citi, resolving chat-based queries, raising disputes through Sawgrass, retrieving details from PEGA, and monitoring accounts for suspicious activity.

Previously at Foundever supporting Avast and AVG Retention, I retained customers through tailored offers, documented interactions, improved email and chat templates, and consistently exceeded quality, NPS, and retention metrics. I was recognized as a retention topper and maintained agent satisfaction performance for 11 consecutive months.

At Allsec Technologies, I handled Atlanticus credit card customer emails, verified customer documents against system records and sources including Idicore and Lexis Nexis, and updated account information accurately. I bring a calm, empathetic approach to resolving customer concerns while safeguarding sensitive information.

Experience

Work history, roles, and key accomplishments

Operations Support (C05)

CITI

Nov 2024 - Jan 2026 (1 year 2 months)

Provided top-notch customer service and support to clients through online chat and messaging platforms, resolving complaints and queries in a timely and professional manner, while ensuring a positive customer experience. Analyzed risk areas and identified effective solutions to meet customer needs, ensuring minimal operating losses.

Customer Service Chat Dispute Resolution Risk Analysis PEGA Sawgrass