Divine Ekong

I’m a tech-savvy problem-solver with over four years of experience in technical and customer support, working remotely for a UK-based brand and balancing hands-on networking internships. I studied Computer Science at Covenant University, where I developed a practical foundation across systems and networking.

At Lily’s Chops I delivered rapid, customer-first support, resolving inquiries within 24 hours, streamlining WhatsApp order processing, and reducing customer wait times by 25% while supporting 100+ monthly orders. I leverage clear communication and a bilingual English/Efik background to build rapport and drive repeat business.

During a seven-month junior network engineer internship in Shell’s telecom department I troubleshot connectivity issues, optimized network configurations, and supported enterprise users to reduce downtime. I earned CCNA certification to deepen my networking expertise and routinely used tools like Wireshark and Packet Tracer.

I also wrote 40+ game reviews for Hardcore iOS, improving reader engagement and honing concise technical writing under deadlines. I’m eager to bring my mix of hands-on networking knowledge, customer-centric support, and clear communication to a team that values remote collaboration and continuous improvement.