Open to opportunities

Divine Ekong

@divineekong1

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Technical support specialist with CCNA and proven remote customer success.

Nigeria

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What I'm looking for

I’m seeking remote roles where I can apply networking and customer-support expertise to reduce downtime, improve response times, and build strong customer relationships while growing in technical responsibilities.

I’m a tech-savvy problem-solver with over four years of experience in technical and customer support, specializing in remote support for UK-based clients. I’ve delivered rapid issue resolution at Lily’s Chops while supporting 100+ monthly orders, reducing wait times by 25% and resolving inquiries within 24 hours, and I hold CCNA certification and practical networking experience from a Shell telecom internship.

I combine strong technical skills (Wireshark, Packet Tracer, Python, Git) with high emotional intelligence and bilingual communication in English and Efik to build rapport and drive customer satisfaction. I’ve also produced technical content as a game review writer, improving reader engagement and demonstrating clear written communication under tight deadlines.

Experience

Work history, roles, and key accomplishments

Current

Technical Support Specialist

Current

Lily’s Chops

Jan 2021 - Present (4 years 11 months)

Delivered technical and customer support for a UK-based food delivery brand, resolving 100% of customer inquiries within 24 hours and reducing wait times by 25% while supporting 100+ monthly orders.

Customer Support Zendesk WhatsApp Order Processing Remote Collaboration Troubleshooting Client Relationship Management Slack Office 365

Game Review Writer

Hardcore iOS

Jan 2022 - Dec 2024 (2 years 11 months)

Authored 40+ game reviews analyzing gameplay and monetization, increasing reader engagement by 15% and producing timely, high-quality content for a global mobile gaming audience.

Technical Writing Remote Collaboration Trello

Junior Network Engineer

Shell

Mar 2024 - Sep 2024 (6 months)

Supported telecom/network operations during a seven-month internship, troubleshooting connectivity and optimizing configurations to reduce system downtime and improve operational efficiency.

Networking CCNA Wireshark Packet Tracer Configuration Technical Support Maintenance

Education

Degrees, certifications, and relevant coursework

Covenant University

Bachelor of Science, Computer Science

2021 -

Activities and societies: Seven-month internship at Shell telecom (Junior Network Engineer Intern); part-time game review writing for Hardcore iOS; technical support experience.

Pursuing a Bachelor of Science in Computer Science with coursework and projects focused on networking, programming, and real-world technology applications.