Divine Ekong
@divineekong1
Technical support specialist with CCNA and proven remote customer success.
What I'm looking for
I’m a tech-savvy problem-solver with over four years of experience in technical and customer support, specializing in remote support for UK-based clients. I’ve delivered rapid issue resolution at Lily’s Chops while supporting 100+ monthly orders, reducing wait times by 25% and resolving inquiries within 24 hours, and I hold CCNA certification and practical networking experience from a Shell telecom internship.
I combine strong technical skills (Wireshark, Packet Tracer, Python, Git) with high emotional intelligence and bilingual communication in English and Efik to build rapport and drive customer satisfaction. I’ve also produced technical content as a game review writer, improving reader engagement and demonstrating clear written communication under tight deadlines.
Experience
Work history, roles, and key accomplishments
Technical Support Specialist
Lily’s Chops
Jan 2021 - Present (4 years 11 months)
Delivered technical and customer support for a UK-based food delivery brand, resolving 100% of customer inquiries within 24 hours and reducing wait times by 25% while supporting 100+ monthly orders.
Game Review Writer
Hardcore iOS
Jan 2022 - Dec 2024 (2 years 11 months)
Authored 40+ game reviews analyzing gameplay and monetization, increasing reader engagement by 15% and producing timely, high-quality content for a global mobile gaming audience.
Supported telecom/network operations during a seven-month internship, troubleshooting connectivity and optimizing configurations to reduce system downtime and improve operational efficiency.
Education
Degrees, certifications, and relevant coursework
Covenant University
Bachelor of Science, Computer Science
2021 -
Activities and societies: Seven-month internship at Shell telecom (Junior Network Engineer Intern); part-time game review writing for Hardcore iOS; technical support experience.
Pursuing a Bachelor of Science in Computer Science with coursework and projects focused on networking, programming, and real-world technology applications.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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