Carly Hoffman

Managed eyewear orders from purchase to delivery, ensuring timely customer receipt and conducting thorough pre-testing for optometrist exams to improve diagnostic accuracy. Efficiently processed insurance claims, optimized patient scheduling, and provided excellent customer service, resolving inquiries promptly to foster loyalty. Offered personalized frame and lens recommendations, assisted with a

Provided exceptional customer service by promptly addressing inquiries and concerns, fostering strong client relationships. Organized and maintained files for efficient document retrieval, coordinated office events, and streamlined invoice processing procedures to ensure timely vendor payments. Improved office efficiency by optimizing administrative processes, managing multi-line phone systems, an

Managed front desk operations, greeting visitors and directing inquiries while handling appointment scheduling and office communications. Provided comprehensive administrative support, including maintaining filing systems, managing office supplies, and assisting with new employee onboarding and induction programs. Supported the finance department by processing payroll for wage workers, tracking ho

Currently pursuing a Bachelor of Arts in Human Resources Management, focusing on advanced HR strategies and organizational development.

Completed a Higher Certificate in Human Resource Management, gaining foundational knowledge in HR principles and practices.

Obtained a National Senior Certificate, demonstrating foundational academic achievements.