DSDipa Saha
@dipasaha
Student experience and operations specialist focused on EdTech success.
IndiaWhat I'm looking for
I am an operations specialist with 5+ years in EdTech, experienced in managing student journeys across British/Cambridge and IEB curricula. I have deep hands-on experience with Salesforce, Zoho, LeadSquared and async, non-voice support environments.
I have driven measurable improvements: elevated CSAT to 4.5/5 and increased NPS by 25%, reduced complaints by 25% through a Zoho feedback system, and raised voluntary course continuation by 10% via cross-functional collaboration.
I prioritize student advocacy, operational efficiency, and strong remote team coordination using tools like Slack to maintain platform uptime and smooth student-teacher communication.
Experience
Work history, roles, and key accomplishments
Client Support Specialist
Cambrilearn
Feb 2024 - Mar 2025 (1 year 1 month)
Managed academic operations for the British curriculum, resolved complex remote inquiries via Salesforce tickets, and improved portal UX by auditing assessments and flagging content gaps to the product team.
Sr. Customer Experience Manager
Brightchamps
Mar 2022 - Nov 2024 (2 years 8 months)
Elevated CSAT to 4.5/5 and increased NPS by 25% through student-centric initiatives and async support workflows; led a remote team of 5 and implemented a Zoho feedback system that reduced complaints by 25%.
BYStudent Success Specialist
Byju's
Jan 2021 - Feb 2022 (1 year 1 month)
Curated personalized success plans and resolved academic bottlenecks for international learners via Salesforce, refining pedagogical approaches to improve comprehension and foster a positive digital learning environment.
VESr. Academic Operations Coordinator
Vedantu
Nov 2019 - Jan 2021 (1 year 2 months)
Onboarded global students and managed high-volume scheduling and support inquiries using LeadSquared, acting as a student advocate and ensuring uninterrupted learning through real-time technical troubleshooting.
Education
Degrees, certifications, and relevant coursework
Amity University Kolkata
Bachelor of Commerce, Commerce
2015 - 2018
Completed a Bachelor of Commerce program with coursework relevant to commerce and business fundamentals.
Availability
Location
IndiaAuthorized to work in
Job categories
Interested in hiring Dipa?
You can contact Dipa and 90k+ other talented remote workers on Himalayas.
Message DipaFind your dream job
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
