Dipanjan Mukherjee

Developed and maintained customer-facing Module Reference Guides using MadCap Flare and IXIA CCMS, covering installation, configuration, and usage across industries. Created an AI Agent in Microsoft Copilot Studio to streamline documentation workflows and improve content quality.

Developed and maintained customer-facing Module Reference Guides, working in an Agile environment. Created an AI Agent in Microsoft Copilot Studio to streamline documentation processes and reviewed AI-generated content for accuracy.

• Managed technical publication projects from inception to delivery, ensuring documentation was completed within release timelines.
• Developed online help using MadCap Flare and Microsoft Word for an in-house OSS-BSS platform and its connectors.
• Created and maintained customer-facing Installation Guides, Product Guides, and Release Notes.

Managed technical publication projects from inception to delivery, developed online help using MadCap Flare and Microsoft Word, and created customer-facing guides. Trained and mentored team members on documentation processes.

Led the content team and managed content development for multiple projects. Wrote and edited SEO-focused website content, blogs, and marketing content, and developed content for presentations and learning materials.

Developed website content, marketing articles, and blogs for multiple clients. Translated stories and website content from English to Bengali.

Edited market-research reports, virtual brochures, and press releases for grammar, style, clarity, and consistency. Verified consistency between data, charts, and content, and conducted peer reviews.

Developed SEO-focused content on travel, sports, and other topics for in-house websites including mapsofworld.com and mapsofindia.com.

Completed a Master's degree in English, developing strong editorial and language skills.

Pursued a Post Graduate Diploma in Mass Communication, gaining expertise in communication and media studies.