I've developed and maintained customer-facing Module Reference Guides at Hyland Software, covering installation, configuration, usage, and product workflows for healthcare. I work across Agile development and release cycles with Product Owners, Developers, and Quality Analysts to deliver documentation aligned with product releases.
Across Hyland, Ensim India, Softz Solutions, and Frost & Sullivan, I've owned technical publication projects, created online help, installation guides, product guides, and release notes, and strengthened editorial quality. I've also built Microsoft Copilot-assisted documentation workflows, including an AI agent that analyzes Jira stories for documentation needs while retaining human review for factual accuracy, language, and style-guide compliance.
