Looking for a job

Dionysia Marini

@dionysiamarini

Message

I resolve SAP CRM order issues and streamline back-office operations.

Greece

Message

What I'm looking for

I'm looking to transition into SAP SD, ERP support, or order management work focused on back-office operations, issue investigation, process handling, and minimal customer-facing responsibilities.

I'm currently supporting spare-parts orders at Miele, managing end-to-end processing in SAP CRM including returns, cancellations, replacements, billing adjustments, and complex order investigations.

Across Miele, Apple, and AppleCare, I've handled high-volume order, delivery, payment, and technical support cases with a strong focus on accuracy, process compliance, and back-office resolution.

Experience

Work history, roles, and key accomplishments

Current

Customer Care/Back-Office Advisor

Current

Miele

Jan 2023 - Present (3 years 8 months)

Managed end-to-end order support for spare parts using SAP CRM, processing orders, returns, cancellations, and replacements with high accuracy. Handled credit and debit note adjustments, investigated order discrepancies, and collaborated with logistics to ensure timely fulfillment.

SAP CRM Order Processing Returns Management Credit And Debit Notes Back Office Operations Cross functional Coordination