Dionka Banks

I’m an experienced Credit Repair Analyst and Customer Service Professional with over 10 years in high-volume, compliance-driven environments. I focus on credit report analysis and dispute strategy execution with a strong commitment to accuracy and confidentiality.

At Dekaye Consulting, I analyze Experian, Equifax, and TransUnion credit reports to identify inaccurate, unverifiable, and non-compliant tradelines. I execute advanced disputes using FCRA Sections 611, 623, and Method of Verification requests, draft structured dispute letters, and manage the full dispute lifecycle.

When cases require deeper intervention, I handle structured escalation—including CFPB complaints—and maintain organized case tracking to monitor timelines and drive resolution outcomes. I bring a problem-solving mindset that helps resolve complex account issues through careful workflow management.

Previously, as a Customer Service Representative, I managed high-volume inbound calls while following healthcare regulations, verified member benefits, scheduled appointments, and handled sensitive account updates. I used Teams and Zendesk to support case tracking and documentation, ensuring adherence to internal policies.