Open to opportunities

Jacki Kowalke

@jackikowalke

Credit Reporting Analyst, Sr at loanDepot who improves credit bureau report accuracy and supports regulatory compliance.

United States

Message

What I'm looking for

I’m eager to leverage my expertise in dispute resolution and process improvement to enhance credit bureau operations at Carrington Mortgage Services.

At loanDepot, I analyze credit reporting data, identify quality issues, and implement corrective measures to improve the accuracy and reliability of credit bureau reports. I also develop reports and support KPI development for the department.

I create policies and procedures to support compliance with credit reporting regulations, and use analysis to identify trends and opportunities for process improvement.

At Bank of the West, I managed up to 35 employees in credit and collections, addressed escalated customer issues, and improved workflows. I also developed performance metrics and supported employee development and regulatory compliance.

Experience

Work history, roles, and key accomplishments

Current

Credit Reporting Analyst, Sr

Current

loanDepot

May 2021 - Present (5 years 5 months)

Generated comprehensive reports and assisted in developing KPIs for the credit reporting department. Identified data quality issues, implemented corrective measures, and created policies to ensure compliance with credit reporting regulations.

Data Analysis KPI development Regulatory Compliance Credit Bureau Reporting Process Improvement Policy Development SQL Windows Agile Quality Control

Credit and Collections Manager, AVP

Bank of the West

Sep 2012 - May 2021 (8 years 8 months)

Managed up to 35 employees, analyzed financial reports, and implemented corrective actions to enhance operational efficiency. Resolved escalated customer issues, developed employee programs, and ensured regulatory compliance.