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Diogo Fidelis Tobias

@diogofidelistobias

Junior Support Analyst at SkyOne who provisioned 100+ cloud servers and automated patch management across 1,000+ servers.

Brazil

Message

At SkyOne, I provided N1/N2 technical support to clients in English and Spanish. I provisioned 100+ servers across AWS and OCI environments and deployed UEMS Patch Manager across 1,000+ servers to automate patch management.

I also led a client's database migration to a new platform format while maintaining service continuity. Earlier at SkyOne, I supported SAP projects, created internal procedure documents, and worked with SAP HANA backups, disaster recovery, and access control.

Experience

Work history, roles, and key accomplishments

Junior Support Analyst

SkyOne

May 2024 - Mar 2026 (1 year 10 months)

Provided N1/N2 technical support to international clients, managed database migration, documented SAP configurations, provisioned cloud infrastructure, and automated patch management across 1,000+ servers.

SAP Hana SAP Business One AWS OCI UEMS Patch Manager Site24x7 Trend Micro N1 N2 Support Database Migration Cloud Infrastructure Documentation English Spanish

SAP Technical Support Assistant

SkyOne

May 2023 - May 2024 (1 year)

Supported operational management of SAP projects, organized technical documentation, and managed client communications in English and Spanish.

SAP Technical Documentation Project Support Client Communication English Spanish

SAP Support Intern

SkyOne

Jul 2022 - May 2023 (10 months)

Managed user accounts and access control in SAP environments, performed backups and disaster recovery procedures on SAP HANA databases, and monitored system logs for proactive incident resolution.

SAP Hana Access Control Backup Disaster Recovery Monitoring Incident resolution