At SAP, I support customers implementing and maintaining SAP Commerce Cloud, a Java-based PaaS solution. I troubleshoot complex issues through log analysis in OpenSearch and monitoring in Dynatrace.
I document technical knowledge for internal teams and customers, and manage issue resolution with customers and stakeholders through written channels and live calls. I've also supported load-test analysis, performance monitoring, and scale-up recommendations for Hot Sales México 2026.
I'm pursuing a Computer Engineering degree while building hands-on experience with Java, SQL, Azure, Kubernetes, Solr, and technical support workflows. I also contributed to SAP Beyond Neutral, helping improve customer satisfaction and support processes.
