CRCarlos Rouse
@carlosrouse
Order Management specialist driving inventory accuracy and process optimization.
PanamaWhat I'm looking for
I am an Order Management specialist with over 10 years of experience in fast-paced environments, focusing on inventory control, process optimization, and customer service. I lead cross-functional coordination across sales, engineering, logistics and finance to ensure delivery compliance and drive efficiency.
At Philips I managed end-to-end order workflows for 200+ monthly orders, implemented an automated tracking system that cut errors by 35% and improved order-to-cash processing time by 25%. I also supervised inventory operations, mentored junior specialists, and produced executive KPIs to inform decision-making.
My background includes inventory system implementations (barcode and ERP), warehouse layout optimization that increased capacity by 20%, and inventory accuracy improvements to 98%. I bring results-oriented leadership, strong stakeholder management, and a commitment to continuous improvement.
Experience
Work history, roles, and key accomplishments
PHManaged end-to-end order processing for 200+ monthly orders, implemented an automated tracking system that reduced errors by 35% and optimized order-to-cash processes to cut processing time by 25%.
Inventory Agent
Central Warehouse
Feb 2019 - Dec 2021 (2 years 10 months)
Managed medical product inventory, implemented a barcode system improving accuracy to 98% and optimized warehouse layout to increase storage capacity by 20% while reducing stock-outs by 40%.
Order Management Specialist
Grainger
Jun 2016 - Jan 2018 (1 year 7 months)
Coordinated client and internal teams for order fulfillment, migrated processes from manual to electronic systems, and produced status reports using Business Objects to improve transparency.
Provided first-line technical support via phone and email, managed ticketing systems, and troubleshot software, hardware, and network issues for Dell products.
Collection Specialist
NARS
Jun 2008 - Jul 2010 (2 years 1 month)
Monitored accounts to identify outstanding debts, conducted historical investigations, managed client communications, and processed payments and refunds to resolve billing issues.
Education
Degrees, certifications, and relevant coursework
UPUniversidad de Panamá
Attended Universidad de Panamá; education details and dates not provided in resume.
Tech stack
Software and tools used professionally
Availability
Location
PanamaAuthorized to work in
Job categories
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