Dinesh Arya

I’m an Agile Project Manager and Scrum Master with 7+ years leading cross-functional delivery teams across geographies, including customer experience, workforce technology, employee transport, and regulated payments. I run full Scrum ceremonies end-to-end, own product backlogs, and coach Product Owners on user stories, backlog prioritization, acceptance criteria, and Definition of Ready/Done.

I’m known for servant leadership and building psychological safety within multicultural, distributed teams across US and APAC time zones. I focus on removing impediments, aligning stakeholders with crisp executive reporting, and driving continuous improvement through data-driven decision making.

In workforce management, I led Agile delivery of Calibero and helped drive targeted schedule error rate under 2%, leave-application processing under 4 hours, and roster build time under 45 minutes per week. In employee transport, I led FleetFlow delivery—protecting sprint goals, using risk/burndown visibility for scope changes, and targeting on-time arrival above 95% with a 25% reduction in transport cost through route optimization.

In regulated payments, I led PCI Shield delivery (PCI DSS v4.0 compliant) across multi-team structures, embedding compliance evidence as Definition of Done and introducing design-time security reviews to reduce rework. I’ve also practiced SAFe concepts like PI Planning and Agile Release Train coordination, backed by PMP training and Lean Six Sigma Green Belt credentials.