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Dima Hots

@dimahots

Operations and Technical Support Specialist at Self-Employed / Remote, coordinating digital workflows and client support.

Turkey
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As a self-employed Operations & Technical Support Specialist, I coordinate day-to-day remote operations, schedules, and digital workflows to support timely, consistent service delivery.

I use ChatGPT and Gemini to assist with data processing, research, communication drafts, and routine tasks. I also manage client and international partner inquiries and help resolve technical issues.

I organize operational data and track tasks using Microsoft Office, Google Workspace, and task-management platforms. I monitor workflows and refine repeatable procedures to improve consistency and reduce avoidable errors.

Experience

Work history, roles, and key accomplishments

SE
Current

Operations & Technical Support Specialist

Self-Employed

Jan 2019 - Present (7 years 10 months)

Coordinated day-to-day remote operations, schedules, and digital workflows to support timely and consistent service delivery. Applied AI tools, including ChatGPT and Gemini, to assist with data processing, drafting communications, research, and routine task completion.

Education

Degrees, certifications, and relevant coursework

Istanbul Technical University logoIU

Istanbul Technical University

Bachelor of Science, Electronics and Communication Engineering

Graduated with a Bachelor of Science in Electronics and Communication Engineering in 2017.

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