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Dilshad Newman

@dilshadnewman

Admin & Operations Manager at Lash & Dash Beauty Studio, improving scheduling and call-handling processes to reduce booking conflicts.

South Africa

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What I'm looking for

I’m seeking an administrative, operations coordination, customer support, or healthcare administration role where I can support day-to-day workflows, service, scheduling, and accurate records while learning new systems and procedures.

At Lash & Dash Beauty Studio, I coordinate daily administration and operations, manage bookings through Fresha and Booksy, and respond to client enquiries. I’ve helped improve scheduling and call-handling processes to reduce booking conflicts and support receptionist training.

Previously, at Dr Zy Eshak Private Practice, I managed reception and appointment administration, maintained confidential patient files, and supported billing and claims documentation. At Garden City Hospital, I filed and checked medical records and assisted with admissions-related administration.

Experience

Work history, roles, and key accomplishments

Current

Admin & Operations Manager

Current

Lash & Dash Beauty Studio

Jan 2023 - Present (3 years 9 months)

Coordinate daily administrative and operational activities, manage bookings and schedules, and support client service. Maintain records, prepare reports, and coordinate staff administration.

Fresha Booksy WhatsApp Scheduling Customer Service Record keeping Reporting Staff Coordination Stock Coordination Process Improvement

Medical Receptionist / Administrator

Dr Zy Eshak Private Practice

Jan 2018 - Dec 2021 (3 years 11 months)

Managed reception administration, appointment scheduling, and patient communication. Maintained patient files, supported billing and medical-aid authorisation, and coordinated with practitioners.

Appointment Scheduling Patient Communication Record keeping Billing Support Medical Aid Authorisations Confidentiality Coordination

Filing Clerk / Administrative Assistant

Garden City Hospital

Jan 2016 - Dec 2018 (2 years 11 months)

Filed, retrieved, and organised medical records in a hospital environment. Checked records for completeness, assisted with admissions administration, and handled patient documentation confidentially.

Medical Records Management Filing Document Control Admissions Support Confidentiality Attention To Detail