Raies Khan
@raieskhan
Operations analyst at Key2ir who tracked 150 daily service requests and turned SQL data into weekly management reports.
IndiaWhat I'm looking for
At Key2ir, I handled around 150 service requests a day, tracking open cases through completion or escalation and keeping customers and stakeholders updated. I investigated delays and reported clear next steps to the teams involved.
I used SQL to prepare weekly Excel reports for management and maintained case records to support accurate reporting. I also used AI tools to draft service updates and summarize case histories into process notes and handoff documentation. I'm looking to move into a strategy and operations role.
Experience
Work history, roles, and key accomplishments
Operations Support Analyst
Key2ir
Nov 2022 - Jul 2026 (3 years 8 months)
Owned day-to-day handling of ~150 service requests, cut average case resolution time, and pulled data with SQL for weekly Excel reports. Investigated service delays and escalated complex cases to appropriate teams.
Resolved customer queries across email and chat with a first-contact resolution focus, improving satisfaction scores. Worked with cross-functional teams to identify recurring issues and recommended process improvements.
Education
Degrees, certifications, and relevant coursework
University of Kashmir
Bachelor of Commerce, Accounting and Finance
Completed a Bachelor of Commerce degree in Accounting and Finance from the University of Kashmir in 2020.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Salary expectations
Job categories
Interested in hiring Raies?
You can contact Raies and 90k+ other talented remote workers on Himalayas.
Message RaiesGet matched with your dream remote job
Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
