Diego Morales
@diegomorales
IT support specialist focused on macOS, identity access, and reliable user uptime.
United StatesWhat I'm looking for
I’m an IT Support Specialist who keeps construction and campus teams moving by deploying and maintaining Mac endpoints end-to-end. At Nigoha Remodeling, I deployed, imaged, and configured 20+ MacBook Pro and MacBook Air devices, maintained a detailed asset inventory for audit readiness, and resolved 10–15 technical incidents per week with a calm, solution-first approach.
Previously, as a Help Desk Intern at Male Success Initiatives, I supported 100+ students and staff and closed 15–25 tickets weekly with an 85% first-contact resolution rate. I’m comfortable working across macOS networking and access issues, administering Active Directory, Microsoft 365, and Entra ID, and I built an Employee Onboarding Automation project that implements AD/RBAC and HIPAA-compliant access controls using security groups and group policies.
Experience
Work history, roles, and key accomplishments
IT Support Specialist
Nigoha Remodeling
Jun 2025 - May 2026 (11 months)
Deployed and managed a hardware lifecycle for 20+ MacBook Pro/Air endpoints across distributed construction sites, including imaging, configuration, provisioning, and redeployment. Resolved 10–15 macOS and network-related incidents per week and administered Active Directory, Microsoft 365, and Entra ID account access.
Help Desk Intern
Male Success Initiatives (MSI)
Aug 2023 - May 2025 (1 year 9 months)
Supported Mac-based help desk operations by imaging, configuring, redeploying, and tracking workstations and peripherals for onboarding and refresh cycles. Resolved 15–25 weekly tickets across macOS, troubleshooting hardware/software and network connectivity (IP addressing, Wi-Fi, DNS), and supported Microsoft 365 and conferencing tools.
Education
Degrees, certifications, and relevant coursework
California State Polytechnic University, Pomona
Bachelor of Science, Business Administration – Computer Information Systems
Earned a Bachelor of Science in Business Administration with a focus in Computer Information Systems at California State Polytechnic University, Pomona.
Availability
Location
United StatesAuthorized to work in
Job categories
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