Diego Gonzalez
@diegogonzalez
Sports Science graduate with international experience in logistics and customer service.
What I'm looking for
I am a Sports Science graduate with a diverse background in logistics, customer service, and event coordination. My international work experience has equipped me with strong communication skills in both English and Spanish, allowing me to effectively support clients across various industries. I thrive in dynamic environments and am passionate about enhancing efficiency in operations.
Currently, I work as a Returns & Complaints Specialist at EDC Motiva, where I utilize SAP S/4 Hana to streamline the returns process and improve inventory management. My proactive approach has led to significant reductions in processing times, demonstrating my commitment to quality control and customer satisfaction. I have also gained valuable experience in the food service industry as a Pizza Chef, where I honed my ability to work under pressure while maintaining high standards of hygiene and food quality.
In addition to my professional experience, I have a strong background in sports, having served as an Assistant Coach for the Spanish International Baseball Team. This role allowed me to develop tailored training programs that improved player performance and fostered teamwork. I am eager to leverage my skills and experiences in a challenging new role that values collaboration and innovation.
Experience
Work history, roles, and key accomplishments
Returns & Complaints Specialist
EDC Motiva
Jul 2024 - Present (11 months)
Responsible for handling returned orders using SAP S/4 Hana, coordinating with customer care for refunds and returns, and supporting logistics for EMEA deliveries. Streamlined the returns process by integrating feedback loops, enhancing efficiency in inventory management.
Pizza Chef
Pizza Express
Jan 2022 - Jan 2023 (1 year)
Prepared pizzas, pastas, and salads while managing cooking times and oven operations. Maintained kitchen hygiene and managed dough preparation.
Student Brand Ambassador
MLB60
Feb 2021 - Feb 2022 (1 year)
Promoted MLB60 events on campus and social media, organized baseball sessions, and implemented outreach plans that increased student participation through data-driven campaigns.
Customer Service Advisor
Tombola
Feb 2021 - Mar 2021 (1 month)
Provided support to Spanish-speaking players via chat, email, and phone, handling account verification, complaints, and transaction issues.
Club Specialist
Diamond Resorts International
Jan 2020 - Jan 2021 (1 year)
Assisted members with bookings and account inquiries, processed payments, and provided tailored membership support.
Assistant Coach
Spanish International Baseball Team (U13)
May 2019 - May 2019 (0 months)
Supported the head coach during games and practices, guided players during tournaments, and developed training programs that improved performance.
Education
Degrees, certifications, and relevant coursework
Leeds Beckett University
Bachelor of Science, Sports & Exercise Science
2020 - 2024
Ripley St Thomas Sixth Form
A-Levels
2017 - 2019
Activities and societies: Studied Psychology, Business, and Physical Education.
IES Alcalá
Secondary Education
2012 - 2017
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Website
leedsbeckett.ac.ukJob categories
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