Open to opportunities

Diego Estrada

@diegoestrada

Message

Dedicated accountant with a strong commitment to client service.

Guatemala

Message

What I'm looking for

I seek a role that allows me to utilize my accounting skills while fostering professional growth in a supportive environment.

I am an experienced Accountant with a proven track record in financial management and client relations. Over the past several years, I have honed my skills at Banco de los Trabajadores, where I excelled as a Collection Executive, focusing on portfolio recovery and client negotiations. My commitment to providing excellent service has been a cornerstone of my professional journey.

In addition to my role in collections, I have held various positions within the banking sector, including Remittance Application and Restructuring Assistant and Customer Service Assistant. These experiences have equipped me with a comprehensive understanding of accounting principles and customer service excellence. I am passionate about continuous learning and professional growth, aiming to leverage my skills to contribute positively to my future employer.

Experience

Work history, roles, and key accomplishments

Collection Executive

Banco de los Trabajadores, S.A

Jan 2018 - Feb 2023 (5 years 1 month)

Managed the recovery of overdue portfolios and negotiated loan rehabilitation while ensuring excellent client service. Demonstrated strong communication and negotiation skills to achieve collection targets.

Portfolio Management Customer Service Communication Problem Solving Time Management Financial Analysis

Remittance Application and Restructuring Assistant

Banco de los Trabajadores, S.A

Jan 2014 - Jan 2018 (4 years)

Assisted in processing remittances and restructuring loans, ensuring compliance with banking regulations and providing support to clients during the application process.

Loan Restructuring Remittances Compliance Customer Support Team Collaboration Data Entry

Customer Service Assistant

Banco de los Trabajadores, S.A

Nov 2011 - Jan 2014 (2 years 2 months)

Provided customer support by addressing inquiries and resolving issues, contributing to a positive customer experience and maintaining high service standards.

Customer Service Communication Teamwork Time Management Multitasking CRM Software

Accounting Assistant

Servimateriales Los Altos, S. A

Oct 2010 - Jan 2011 (3 months)

Supported the accounting department by maintaining financial records, processing invoices, and assisting with audits, ensuring accuracy and compliance with financial regulations.

Accounting Principles Financial Reporting Microsoft Excel Team Collaboration Audit