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DE@diegoestrada
Dedicated accountant with a strong commitment to client service.
GuatemalaI am an experienced Accountant with a proven track record in financial management and client relations. Over the past several years, I have honed my skills at Banco de los Trabajadores, where I excelled as a Collection Executive, focusing on portfolio recovery and client negotiations. My commitment to providing excellent service has been a cornerstone of my professional journey.
In addition to my role in collections, I have held various positions within the banking sector, including Remittance Application and Restructuring Assistant and Customer Service Assistant. These experiences have equipped me with a comprehensive understanding of accounting principles and customer service excellence. I am passionate about continuous learning and professional growth, aiming to leverage my skills to contribute positively to my future employer.
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Work history, roles, and key accomplishments
Banco de los Trabajadores, S.A
Jan 2018 - Feb 2023 (5 years 1 month)
Managed the recovery of overdue portfolios and negotiated loan rehabilitation while ensuring excellent client service. Demonstrated strong communication and negotiation skills to achieve collection targets.
Banco de los Trabajadores, S.A
Jan 2014 - Jan 2018 (4 years)
Assisted in processing remittances and restructuring loans, ensuring compliance with banking regulations and providing support to clients during the application process.
Banco de los Trabajadores, S.A
Nov 2011 - Jan 2014 (2 years 2 months)
Provided customer support by addressing inquiries and resolving issues, contributing to a positive customer experience and maintaining high service standards.
Servimateriales Los Altos, S. A
Oct 2010 - Jan 2011 (3 months)
Supported the accounting department by maintaining financial records, processing invoices, and assisting with audits, ensuring accuracy and compliance with financial regulations.
Degrees, certifications, and relevant coursework
Accountant, Accounting
2007 - 2009
Completed a diversified study program focusing on accounting principles and practices.
Basic Cycle, General Education
2004 - 2006
Completed basic cycle education with a focus on foundational academic skills.
Primary Cycle, General Education
1998 - 2003
Completed primary cycle education, establishing essential literacy and numeracy skills.
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GuatemalaYou can contact Diego and 90k+ other talented remote workers on Himalayas.
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