Didar Ul Alam
@didarulalam
Dedicated engineering professional with hands-on experience in customer service.
BangladeshWhat I'm looking for
I am a dedicated engineering professional with a strong background in customer service and technical support. My experience at Electro Mart Ltd. as an Operational Sub-Assistant Engineer has honed my communication skills and ability to enhance customer satisfaction. I take pride in managing service management software to ensure efficient complaint resolution and have trained new staff to uphold our high standards.
Previously, I worked as a System Engineer at F4 Technologies Ltd., where I was involved in solution architecture and bid management for government tenders. My technical expertise includes server installation, networking device operations, and working with various operating systems. I am committed to delivering reliable service and ensuring customer satisfaction in every interaction.
Experience
Work history, roles, and key accomplishments
Operational Sub-Assistant Engineer
Electro Mart Limited
Oct 2024 - Present (10 months)
Enhanced customer service experience by effectively communicating solutions and ensuring after-service satisfaction. Managed service management software to log, track, and process customer complaints, ensuring efficient workflow from complaint receipt to resolution and follow-up.
System Engineer
F4 Technologies Ltd.
Sep 2023 - Oct 2024 (1 year 1 month)
Acted as a solution architect and managed bid operations for government tenders. Performed server installation, mounting, RAID configuration, and operating system operations for HPE ProLiant DL380 Gen-10, 10+, and 11.
Education
Degrees, certifications, and relevant coursework
Southeast University
BSc in Engineering, Electrical & Electronics Engineering
Currently pursuing a Bachelor of Science in Electrical & Electronics Engineering, with the final semester ongoing. This program focuses on advanced concepts and practical applications within the field.
Southeast University, Bangladesh
BSc in Engineering, Electrical & Electronics Engineering
Currently pursuing a Bachelor of Science in Electrical & Electronics Engineering, with the final semester ongoing. This program has provided a comprehensive understanding of electrical and electronic principles.
Ahsanullah Institute of Technical and Vocational Education and Training
Diploma in Engineering, Electrical Technology
Grade: 3.23 out of 4.00
Completed a Diploma in Electrical Technology, gaining practical skills and theoretical knowledge in the field. Achieved a CGPA of 3.23 out of 4.00.
Govt. Science College Attached High School
Secondary School Certificate, Science
Grade: 4.45 out of 5.00
Obtained a Secondary School Certificate in Science, laying a strong foundation in scientific principles. Achieved a GPA of 4.45 out of 5.00.
Tech stack
Software and tools used professionally
Availability
Location
BangladeshAuthorized to work in
Social media
Job categories
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