Diane Ishimwe

I am a dedicated customer support professional with an MBA and three years of experience in customer renewals and support management. My career has been marked by a strong commitment to enhancing customer retention and satisfaction through effective communication and data analysis. I thrive on understanding customer needs and ensuring that their experiences are positive and fulfilling.

In my current role as a Customer Renewals Specialist at Circle Cardiovascular Imaging, I engage with customers to manage the renewal process for existing contracts, track renewal metrics, and identify upsell opportunities. My previous experience as a Customer Support Team Manager at TekExperts allowed me to lead a team of frontline agents, where I developed strategies to improve customer engagement and satisfaction while proactively addressing potential churn risks.

With a solid educational background, including a Master of Business Administration, I am passionate about leveraging my skills to create impactful customer experiences. I believe that attention to detail and effective communication are key drivers in fostering long-term customer relationships.