Open to opportunities

Diana Wood

@dianawood

Message

I’m a mobile crisis counselor focused on safe outcomes and compassionate engagement.

United States

Message

What I'm looking for

I’m looking for a crisis response or client engagement role where I can use de-escalation, suicide risk assessment, and safety planning to support clients compassionately, coordinate referrals, and keep follow-up care at the center.

I’m a compassionate mental health support professional currently pursuing an MA in Clinical Mental Health Counseling (expected in 2027). I focus on crisis response roles where empathy, clear communication, and client engagement directly support safer outcomes.

In my Mobile Crisis Counselor experience, I provided crisis intervention services including verbal de-escalation and triage for safe outcomes. I conducted face-to-face mobile and walk-in assessments, evaluated consumer needs, and performed suicide risk assessments with safety planning and crisis follow-up for high-risk consumers. I also maintained accurate mental health documentation by following policy and procedures.

I bring strong client intake and referral navigation skills, connecting individuals in distress with emergency services and community resources. I rely on active listening, confidentiality, and HIPAA compliance, with multicultural sensitivity and an empathetic approach that helps clients feel heard during high-stress moments. I also use conversational Spanish to support communication when needed.

Alongside my crisis work, I’ve strengthened my engagement and support style through tutoring, ESL teaching, and mentoring. As a Remote Tutor and ESL Teacher, I tailored instruction to diverse needs, supported learning through active communication and culturally responsive practices, and used tools to maintain engagement—skills I apply to client-centered crisis interactions and follow-up care.

Experience

Work history, roles, and key accomplishments

Remote Tutor (K–8 ELA)

Littera Education

Nov 2024 - Feb 2026 (1 year 3 months)

Delivered high-impact K–8 tutoring using SIOP-based, culturally responsive instruction for ELA and English Learners. Created engaging virtual classroom lessons, quizzes, and interactive activities while regularly assessing progress and providing feedback.

Lesson planning ELA Reading Comprehension Assessments

Volunteer Mentor

Upbring Krause Children's Center

Aug 2020 - Jun 2021 (10 months)

Mentored youth by supporting life-skill development and positive problem-solving. Maintained supportive communication and helped ease fear, anger, sadness, and challenges associated with removal of home and/or mental health struggles.

Mentoring Emotional Support Cultural Sensitivity

ESL Teacher (1:1 Online)

VIPKID

Aug 2015 - Sep 2019 (4 years 1 month)

Taught full-immersion, 1:1 online English lessons to ages 5–14 and adjusted instruction based on student needs. Assessed progress, provided feedback to parents, and taught phonetics, spelling, and vocabulary while supporting spoken-English development.

English Instruction Spelling Assessments

Mobile Crisis Counselor

Meadows/UCBH

Jul 2015 - Sep 2017 (2 years 2 months)

Provided mobile crisis intervention through verbal de-escalation and triage for safe outcomes. Completed face-to-face and walk-in assessments, conducted suicide risk assessment and safety planning, and coordinated crisis follow-up and documented consumer information.

Crisis Intervention Triage Suicide Assessments Mobile Crisis Outreach

Administrative Manager

Bravo Wireless Services, LLC.

Apr 2012 - Sep 2015 (3 years 5 months)

Managed administrative operations, including onboarding document collection and accurate recordkeeping to meet corporate and customer standards. Coordinated insurance and billing, scheduled employee travel, ensured safety paperwork completion, and supported contract review and workers’ compensation-related processes.

Administrative Management Record keeping Insurance Coordination Billing Travel Coordination Workers’ Compensation Contract Review

English Teacher (Adult ESL)

Cypress Hill Local Development

Sep 2006 - Jun 2012 (5 years 9 months)

Taught immigrant adult learners English at a nonprofit, focusing on reading, writing, and job readiness. Identified learner challenges and used varied methods while creating hands-on activities and worksheets to support interview and readiness goals.

Reading Writing Instruction Interview Preparation Learning Support Worksheet Development English Learners Support

ESL Teacher (Adult Part-Time)

Croupier Institute

Aug 2003 - May 2006 (2 years 9 months)

Prepared and taught adult English courses, including conversational English for job interviews and resume development. Supported instruction across academic and office-related tasks as directed by the director.

ELA Teacher (Kinder–7)

Colegio San Antonio (Private School)

Aug 2000 - May 2006 (5 years 9 months)

Taught ELA to Kinder–7th grade students, preparing English activities, exams, and grades. Delivered phonics, spelling, and vocabulary instruction, evaluated student progress, and provided small-group support for students with learning disabilities.

ELA Instruction Spelling Lesson Exam Preparation Student Evaluation Small Group Instruction Differentiated Support

Education

Degrees, certifications, and relevant coursework

University of the Cumberlands

Master of Arts in Clinical Mental Health Counseling, Clinical Mental Health Counseling

Currently pursuing an MA in Clinical Mental Health Counseling, expected graduation May 2027, with a focus on crisis response and client engagement roles.