Open to opportunities

Diana Ramirez

@dianaramirez1

Message

Dedicated customer service professional fluent in English and Spanish.

United States

Message

What I'm looking for

I seek a role in a dynamic company that values growth and customer satisfaction.

My name is Diana Ramirez, and I am a dedicated customer service professional with extensive experience in various roles, including interpreter/translator and leasing agent. I have a strong commitment to providing exceptional service, ensuring customer satisfaction, and fostering positive relationships. My bilingual skills in English and Spanish have allowed me to effectively communicate with diverse clients and address their needs.

Throughout my career, I have demonstrated my ability to resolve customer issues efficiently, whether through face-to-face interactions or remote communication. My experience at T-Mobile and VoiceTeam has honed my problem-solving skills and equipped me with the tools to handle technical inquiries. As a leasing agent at KRC Reserve Apartments, I have further developed my marketing and organizational skills, contributing to a positive living experience for residents.

Experience

Work history, roles, and key accomplishments

Current

Leasing Agent

Current

KRC Reserve Apartments

Sep 2022 - Present (2 years 8 months)

Performed daily duties including showing vacant units to prospective tenants and assisting with marketing efforts. Managed lease renewals by sending offer letters and completing necessary paperwork. Processed rental and application payments and helped coordinate resident activities and functions, responding to calls and emails from prospects and residents.

Property Management Marketing Sales Customer Service Communication Payment Processing Resident Relations

Remote Customer Service

VoiceTeam (Mint Mobile)

Nov 2020 - Sep 2022 (1 year 10 months)

Managed customer inquiries via phone and email, addressing product and account-related issues. Opened and closed customer accounts and resolved complaints effectively. Provided information on Mint Mobile plans, deals, and devices, using troubleshooting tools to find solutions and offering personalized assistance.

Customer Service Remote Work Email Communication Account Management Troubleshooting Communication Problem Solving

T-

Remote Customer Service Representative

T-Mobile

Jul 2019 - Dec 2020 (1 year 5 months)

Handled customer phone calls regarding product and account issues, including opening and closing accounts. Provided information on plans, deals, and devices, maintaining satisfaction through problem resolution and addressing specific needs. Utilized troubleshooting guides to resolve technical problems and built client relationships through commitment to satisfaction.

Customer Service Account Management Troubleshooting Customer Satisfaction Communication Problem Solving Technical Support Remote Work

Interpreter/Translator

Shepperd Center

Nov 2015 - Nov 2019 (4 years)

Interpreted and translated for Spanish-speaking patients, families, providers, nurses, and staff. Provided verbal summaries of non-English documents for immediate use. Offered face-to-face, telephonic, or video interpretation for various encounters.

Translation Spanish Medical Terminology Video Interpretation